Coordinating Manager Level B (GRANT FUNDED)

Lincoln Medical and Mental Health Center is one of New York City's premier acute care hospitals. Located in Downtown Bronx, Lincoln is a teaching hospital renowned for its Centers of Excellence, and a recognized industry leader in the implementation of state-of-the art medical technology and best practices. Our team of highly trained and caring medical professionals is dedicated to providing the highest quality health care that is safe, compassionate, culturally competent and patient-centered. Comprehensive services are offered in three major primary care areas: Medicine, Pediatrics, and Women's Health in addition to more than eighty (80) specialty services. At Lincoln, the safety and comfort of our patients is our number one priority.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Visit us at www.nyc.gov/html/hhc/lincoln.

Job Description

Summary of Duties:
Under the direct supervision of the Practice Director or Deputy/AED of Ambulatory Care, ensure that the area follows Joint Commission standards, Department of Health standards, and all regulatory agencies by taking the initiative to assist in planning, organizing, controlling, and coordinating of administrative and Practical operations.
Purpose of Position:
To systematically approach patients by registering and processing patients entering the Practice and to accomplish the following:
• To clearly delegate and outline individual front desk registration responsibilities and serve as a guide and reference.
• To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
• To facilitate accurate and timely billing and reimbursement.
• To enhance the patient experience and facilitate practice flow.
• To augment and enhance work performance and morale of personnel in the practice.
• To represent the hospital, Deputy/AED, and practice administrator in outreach and community organizations
Major Duties and Responsibilities
Under general supervision, with some latitude for independent initiative and judgment, performs the following functions:
• Greet patients in a courteous and professional manner using the AIDET and the ICARE standards
• Registers patients when needed, follow and enforce registration standard flow:
• Identify patients with two (2) identifiers, name and date of birth
• Registers patients in Electronic Medical Record (EMR)
• Prints wristbands and places on patients' wrist where necessary
• Schedules appointments; creates, and submits dental claims
• Submits dental claims for pre-authorization of treatment
• Reviews insurance eligibility, re-directs patients if necessary
• Monitor status of pre-authorization, contacts patients and schedules accordingly
• Reminds patients of upcoming appointments
• Handles and troubleshoots patient complaints and grievances
• Maintains open communication and collaboration with multidisciplinary team in the practice
• Coordinates and maintains practice schedules and template management
• Monitors referrals and / or waiting list for appointments in EMR
• Participates in meetings and conferences as needed
• Covers front desk registration when needed
• Prepares documents for ambulatory surgery procedures
• Schedules appointments for PAT/ and/ or financial clearance
• Provides supervision of the front desk registration and any other administrative support staff
• Provides supervision/direction on the patient intake/exit process within the assigned Practice setting. Checks accuracy/completeness of physicians schedules and ensures their conformity with established department guidelines.

OTHER RELATED DUTIES:
• Review appointment templates and Epic care link referrals
• Answers telephones relay messages and screens all incoming calls to the practice.
• Make appointments for patients by using the Scheduling System. Obtains consultation appointments for patients.
• Procurement of medical and office supplies.
• Prepares patient mailing when indicated.
• Makes reminder calls to patients of their upcoming appointments if needed.
• Identify and report items in need of repair and follow-up on completion.
• Reviews and timely schedules community referrals
• Signs community providers into the Epic Care link and reaches out to the Central Office Referral team when necessary.
• Be responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of the Hospital.
• Adhere to the Vision/Mission/and Value statement of the Organization in all endeavors.
• Meet all compliance standards/requirements such as OHS assessment, mandatory annual training, security awareness in-service, fire drills, etc.
• Continuously assess and improve the performance of the Department and facility through Performance Improvement activities by providing necessary resources and communicating such to employees.
• Ensures that policies and procedures are developed, implemented, reviewed, and updated in order to ensure compliance with Joint Commission standards, Department of Health standards, and all regulatory agencies.
• Ensures providers document notes for practice visits, runs documentation reports
• Performs other related duties as required for the department.

Minimum Qualifications
1. A Master's degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and
2. Two (2) years of full-time experience in medically-oriented health care and medical support systems environment, one (1) year of which included experience in an administrative or supervisory capacity in such occupations as physical, occupational, inhalation, speech and audiology therapy or as Medical/Laboratory Technologist, Microbiologist (various specialties), Chemist (biochemist), Radiation and X-Ray Technician; or two (2) years of responsible level experience in business management systems or general administration including one (1) year in a supervisory or administrative capacity; or
3. A Baccalaureate degree from an accredited college or university in disciplines listed in "1" above; and
4. Three (3) years of full-time experience, as described in "2" above, including two (2) years of experience in an administrative or supervisory capacity in occupations, as listed in "2" above; or
5. A satisfactory equivalent combination of education, training and/or experience.

Note: Certification or licensure may be required.

If you wish to apply for this position, please apply online by clicking the "Apply Now" button or forward your resume, noting the above Job ID #, to:

Lincoln Medical & Mental Health Center
Human Resources Department
234 Eugenio Maria De Hostos Blvd, (East 149th Street),
2nd Floor, Annex
Bronx, NY 10451
Attn: Recruitment Unit

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs