Clerical Associate - Level III

NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

• To clearly delegate and outline individual clerical responsibilities and serve as guide and reference.
• To help contribute towards adequate and effective continuity of patient care by providing for sustained and efficient patient flow and productive utilization of clerical personnel.
• To facilitate accurate and timely billing and reimbursement.
• To enhance the patient experience and facilitate clinic flow.
• To augment and enhance work performance and morale of clerical personnel.
• To ensure proper and timely revenue workflow.
• Intake Processing (All of Ambulatory Care):
• Practicing improvement in patient and employee experience through iCare.
• Ask patient for two (2-3) identifiers to insure patient's safety.
• Verify appointment by checking against the Detailed Appointment Report (DAR) in scheduling system. Or utilizing the Snapboard. If patient does not have an appointment, clerk will request the intervention of the nurse in charge for further determination of patient's medical needs and disposition, or, if patient can be accommodated in a "Same Day" slot for provider and/or walk-in clinic.
• Check Managed Care assignment and PCP verification. Clerical Associate must verify who the PCP is to assure that patient is seeing their Primary Care Provider. Specialty Clinic, Clerical Associate will verify referral in the EMR.
• Record intake time on the scheduling system for cycle time processing, if indicated.
• Open encounter in EMR
• Verify patient's demographics (address, telephone number, gender, PCP, email address, social security, guarantor, insurance and emergency contact) in EMR
• Verify the insurance response to verify insurance card information and makes corrections as appropriate.
• Scan documents in system: consents, TPO, insurance card, Identification, etc
• Answer telephone, relays messages, and directs accordingly.
• Utilizes secure chat in EMR system to communicate with multidisciplinary team when necessary.
• Adhere to Outpatient Referral Procedures when indicated.
• Is responsible for enhancing personal and professional development through attendance at required and mandated training sessions.
• Is responsible for wearing professional attire to the workplace as well as during off-site work when conducting business on behalf of Metropolitan Hospital Center, as per dress attire policy.
• Adhere to the Mission/Vision/Value Statement and Guiding Principles of the Organization in all endeavors.

Minimum Qualifications
1. A high school diploma or its educational equivalent; and
2. Six (6) months of full-time satisfactory clerical experience and/or experience interacting with the public, such as processing sales; taking, processing, and delivering orders; obtaining and dispensing information; listening to and resolving customers concerns, problems, and complaints; and/or performing related customer service activities.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs