Coordinator, Patient Support Services
Houston, Texas
Employer: Baylor College of Medicine
Industry: Clinical
Salary: $37147 - $42714 per year
Job type: Full-Time
Division: Otolaryngology
Work Arrangement: Onsite only
Location: Houston, TX
Salary Range: $37,147 - $42,714
FLSA Status: Nonexempt
Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.
Summary
The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical team. This position will positively contribute to our patients' experience by communicating with professionalism and compassion, and serving as a liaison to the department. The coordinator will provide clinical support by managing surgical schedules, reaching out to patients regarding referrals, pre- operative instructions, and appointments. They will work closely with departmental clinical staff, as well as partners in BCM's business office, and will regularly interact with affiliate hospital staff.
Job Duties
Minimum Qualifications
Preferred Qualifications
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Requisition ID: 20172
Work Arrangement: Onsite only
Location: Houston, TX
Salary Range: $37,147 - $42,714
FLSA Status: Nonexempt
Work Schedule: Monday - Friday, 8 a.m. - 5 p.m.
Summary
The Bobby R. Alford Department of Otolaryngology - Head and Neck Surgery is in search of a Coordinator, Patient Support Services to join our growing clinical team. This position will positively contribute to our patients' experience by communicating with professionalism and compassion, and serving as a liaison to the department. The coordinator will provide clinical support by managing surgical schedules, reaching out to patients regarding referrals, pre- operative instructions, and appointments. They will work closely with departmental clinical staff, as well as partners in BCM's business office, and will regularly interact with affiliate hospital staff.
Job Duties
- Coordinates with health care facilities for patient surgeries, tests, or procedures.
- Communicates pre-operative instructions and requirements for medical clearance to patients; addresses financial issues regarding surgeries or procedures.
- Assembles medical records and insurance information for patient appointments.
- Orders specialized supplies or equipment needed for surgeries or procedures, including tissues and grafts.
- Assists with insurance pre-authorizations or issues.
- Provides administrative support for physicians as needed.
- Functions as surgery scheduler and administrative support for Otolaryngology faculty.
- Supports patient access to department by staffing Live Answer line and resolving patient requests.
- Coordinates with other clinical staff members to support patients through pre, peri, and post-operative process.
- Coordinates operative schedules with other departmental support staff.
- Coordinates with health care facilities for patient surgeries, tests, or procedures.
- Communicates pre-operative instructions and requirements for medical clearance to patients; addresses financial issues regarding surgeries or procedures.
- Assembles medical records and insurance information for patient appointments.
- Orders specialized supplies or equipment needed for surgeries or procedures, including tissues and grafts.
- Assists with insurance pre-authorizations or issues.
- Provides administrative support for physicians as needed.
- Functions as surgery scheduler and administrative support for Otolaryngology faculty.
- Supports patient access to department by staffing Live Answer line and resolving patient requests.
- Coordinates with other clinical staff members to support patients through pre, peri, and post-operative process.
- Performs other duties as assigned.
Minimum Qualifications
- High school diploma or GED.
- Two years of relevant experience.
Preferred Qualifications
- Prior experience in healthcare, particularly in an academic or surgical/procedural practice.
- Experience using an EMR such as Epic, and proficiency in Microsoft Office.
- Prior experience coordinating multiple, complex schedules.
Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.
Requisition ID: 20172
Created: 2024-09-09
Reference: 20172
Country: United States
State: Texas
City: Houston
ZIP: 77069
Similar jobs:
-
IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)
Air Education and Training Command in Sheppard AFB, Texas -
Functional Support Services Specialist - Sales & Service
Abb Holdings Inc in Houston, Texas -
Support Services Specialist
Veterans Benefits Administration in Waco, Texas -
Technical Services Support Specialist
Tyler Technologies in Lubbock, Texas -
Cloud Support Engineer - Developer and Mobile Services
Amazon in Dallas, Texas -
Survivor Outreach Services Support Coordinator
United States Army Installation Management Command in Fort Cavazos, Texas -
Support Services Team Lead
The Harris Center for Mental Health and IDD in Houston, Texas -
Customer Service Representative (Payment Services Support) - Remote in CST
UnitedHealth Group in Richardson, Texas -
Senior Coordinator, Patient Support Services
Baylor College of Medicine in Houston, Texas💸 $40682 - $46984 per year -
Support Escalation Manager- Service Manager
Microsoft in Las Colinas, Texas💸 $83400 - $167800 per year -
Assistant Director, Transportation (Business Support Services)
City of Austin in Austin, Texas -
Coordinator, Patient Support Services
Baylor College of Medicine in Houston, Texas💸 $37147 - $42500 per year -
Customer Service and Administrative Support
StaffMyAgency LLC in Fort Worth, Texas -
Technical Support Service Specialist
PARKER HANNIFIN CORP in Stafford, Texas -
Advisor II, TRIO Student Support Services Program Grant Funded
Lone Star College in Montgomery, Texas💸 $44793 - $51512 per year -
Program Support Specialist (Child Services Suitability), NF-04
Army Installation Management Command in Fort Sam Houston, Texas -
Customer Service & Technical Support Analyst
Buchanan Technologies in Wichita, Texas -
Cloud Support Engineer - Developer and Mobile Services
Amazon in Dallas, Texas -
Part-Time Tutor, English & Writing-TRiO Student Support Services Grant-Funded
Lone Star College in North Harris, Texas💸 $9.92 - $26.35 per hour