Customer Service Representative

Title: Customer Service Representative

Schedule: M-F 8am-5pm

Pay : $17/hr

Address: Harrisburg, Pennsylvania 17110

*Can switch to remote after 45 days*

We are seeking dedicated and motivated individuals to conduct reminder call campaigns primarily for medical clients, with the possibility of utility and other sectors. In this role, you will use predictive dialing equipment, manage phone queues, and handle calls to patients regarding their payment plans and account balances. Your work will help ensure timely resolutions before accounts are transferred to collection agencies.

Responsibilities:

- Conduct reminder calls for patients with outstanding balances or those nearing service disconnection.
- Monitor self-pay accounts and follow up with patients on payment plan status.
- Learn about client operations to provide accurate information and options for account resolution.
- Handle incoming and outgoing calls for a variety of clients.
- Process credit card and check payments over the phone.
- Send statements, itemized statements, and receipts as requested.
- Explain insurance coverage and answer billing-related questions.
- Support training and guidance for new employees and assist with administrative tasks.
- Maintain compliance with state and federal guidelines while managing accounts.
- Achieve metrics based on call volume, duration, and quality.

Must-Have Skills/Qualifications:
- Knowledge of health insurance with the ability to answer questions about claims.
- Excellent customer service skills.
- Previous call center experience, preferably in both inbound and outbound roles.
- Proficient computer skills with the ability to learn various systems.
- Strong administrative skills, including completing forms and managing spreadsheets.