Inside Sales/Customer Service Representative

Halethorpe, Pennsylvania

Employer: MBS Solutions
Industry: Customer Service/Sales
Salary: $22 per hour
Job type: Part-Time
Local distributor of construction supplies is looking for a Bilingual Customer Service Representative. Looking for candidates fluent in Spanish and English.

Job Title - Inside Sales Representative

Pay Rate - $ 20-$22/hour

Location: Halethorpe, MD 21227
Shift- 1 st 7am-3pm Monday - Friday
Possible OT required if needed based on workload

3 most important things client needs this person to have-
  • Bilingual (Spanish)
  • Some type of sales experience
  • Ability to use computer systems/computer efficiency
Job Description
  • Manage customer sales queries and complaints.
  • Process orders, order modifications, and escalate complaints across a number of communication channels.
  • Prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Attract potential customers by answering product and service questions; making suggestions and giving out information about other products and services.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times. Greet customers warmly and determine the problem or reason for calling.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Continuing to build product knowledge to ensure that you can communicate effectively and enthusiastically regarding the company's diverse product lines.
  • Processing requests and orders from customers and the outside sales team.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Build sustainable trust relationships with customers through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Any other projects assigned by management .
REQUIREMENTS/Qualifications
  • 1-3 years prior experience as a sales experience.
  • Bilingual in Spanish
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Proficiency in Microsoft Office a must.
  • Experience with ERP systems preferred.
Benefits once hired/What does benefit package look like- Medical, Dental, Vision, Holiday pay, PTO and much more!
Created: 2024-08-22
Reference: 13527
Country: United States
State: Pennsylvania
City: Halethorpe

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