Customer Support Analyst

Insight Global is looking for an analytical customer support professional to work for a large life sciences company local to Irvine, CA. This person will be working a hybrid schedule going on-site 2-3 days per week.

In this role delivering customer support to the field post-sale when it comes to order management, maintenance of databases, and ensuring accuracy for capital equipment hardware. This role will utilize SAP and JDE systems to drive impactful processes to customer master data requests.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

4-6+ years of customer service experience or sales support
Knowledge or exposure to JDE, SAP, or similar systems
Ability to work on-site in Irvine
Bachelors Degree

Nice to Have Skills & Experience

Strong analytical background
Advanced excel skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.