Customer Support Specialist III

This Customer Support Specialist III will be responsible for providing courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc. They will manage customer accounts including SMI (Supplier Managed Inventory) programs, as well as advise customers on deliveries and investigate shipping issues. They will be expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks. Employees may be required to work overtime as well as Weekends and Holidays as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3+ years Customer Service Experience or supply chain management or materials planning/purchasing
Past order processing experience is a huge plus
Demonstrated working knowledge MS Office Applications with a proficiency in Excel.
Ability to manage multiple tasks simultaneously.
Ability to work independently on issues of diverse scope and complexity in nature where considerable judgment and initiative are required in resolving.
Strong customer facing skills

Nice to Have Skills & Experience
- Semiconductor experience
- Bilingual in Japanese

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.