Customer Support Specialist III

Our client is looking for a Customer Support Specialist III to support their customer in the North Phoenix area. This individual will be responsible for answering calls directly from the engineering team, and gathering information over the phone, to then transcribe into their internal system. They will need to have high attention to detail and have the ability to be a strong communicator. This is a long-term opportunity, and our client if looking for candidates that are open to go on-site for in person training.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- High School Diploma minimum
- 1+ years of experience keying data into systems/data entry
- 2+ years of customer service or customer support experience
- 6 months+ ordering parts or logistics background
- Proficient in Microsoft Excel along with other MS products
- Effective verbal and written communication skills to interact with business and technical resources

Nice to Have Skills & Experience
- Ability to speak Japanese (conversational level is acceptable, written/oral) or Ability to speak Mandarin
- Semiconductor industry experience
- Associates Degree or higher

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.