An employer in Houston, TX is looking for a Desktop Support Analyst. This person will be responsible for supporting 2000+ end users and be responsible for troubleshooting and resolving hardware issues, setting up and imaging employees new laptops and desktops, backing up data, moving machines from one domain to the next, and managing ticket system. Candidate will also be helping upgrade memory and SSD drives along with replacing out dated hardware. This person needs to be comfortable interfacing with users both in person and remotely. Candidate needs to have excellent verbal and written communication, as well as a great customer service attitude.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

5-7+ years experience in a Desktop Support role

Experience supporting Active Directory

Strong understanding and knowledge supporting MS Office suite products

Migration experience (ideally Win 7 to Win 10)

Experience re-imagining PCs

PC build out/hardware experience

Enterprise level experience

Excellent written and verbal communication

Nice to Have Skills & Experience

Previous O&G Industry experience

AV troubleshooting and support experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.