Desktop Support Technician

Insight Global is looking for a Desktop Technician in the San Antonio, TX area. The Desktop Technician will be installing and re-imaging desktops and laptops, both Apple and Dell products. They will be responding to Tier II support requests via email, phone, Teams, etc. They will be supporting an on-going PC refreshment project, and monitoring and performing hardware/software upgrades and fixes. They will have a customer script to follow, and will be expected to perform top-of-the-line support and customer service.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

* 2+ years experience as a desktop technician, client technician, etc.

* Experience installing and re-imaging desktops and laptops

* Prior experience performing a PC refreshment project as it relates to configuration changes, updates, upgrades

* Understanding of Windows 10

* Experience with the O365 suite- One Drive, Teams, Office Pro Plus

* Knowledge of both Dell and Apple hardware to include desktops and laptops

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.