Our client, is seeking a Desktop Support Technician to join their team. As a Desktop Support Technician, you will be part of the department and supporting the team.

Job Title: Desktop Support Technician

Location: Austin TX

Pay Range: $20 - $24/ hr.

What's the Job?

• Provide first-level triage and technical support to employees through ticketing system and in-person interactions at the AMD Geek Street support desk.
• Analyze technician workflows to identify areas for improvement and optimization, ensuring efficient service delivery.
• Identify and document technician workflows lacking supporting process documentation, contributing to knowledge management efforts.
• Assist the IT team with system provisioning, device refreshes, and replacements to maintain operational efficiency.
• Write and maintain documentation related to IT processes, procedures, and troubleshooting guides.
• Manage physical and virtual asset stockroom maintenance to ensure availability and accuracy of inventory.
• Support IT project goals by contributing to project tasks and deliverables as assigned.
• Set up devices and mobile accessories for internal clients, ensuring they meet operational requirements.
• Communicate timely status updates to internal clients regarding IT support requests and incident resolutions.
• Prioritize and manage support requests to ensure timely resolution and customer satisfaction.
• Work closely with a senior IT technician for escalations, guidance, and knowledge advancement in IT support.
• Learn and adhere to company policies and procedures related to IT security and data privacy.
• Participate in knowledge-sharing sessions and training to enhance technical skills and stay updated with industry trends.

What's Needed?

• Basic understanding of Windows troubleshooting and familiarity with Android/iOS platforms.
• Customer-oriented mindset with the ability to provide clear and effective technical support.
• Familiarity with PowerShell or command line (CLI) operations.
• CompTIA A+ certification preferred.
• Understanding of networking concepts such as DNS, LAN, and WAN.
• Proficiency in navigating PCs and performing basic troubleshooting tasks.
• Ability to document technical issues clearly and accurately.
• Interest in technology and comfortable in a customer-facing role.
• Strong communication skills, both verbal and written, for assisting users and documenting IT issues.
• Team player with a willingness to learn from others and contribute to team goals.
• Patience and a customer-focused attitude to support non-technical users effectively.
• Ideal for students pursuing degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology.

What's in it for me?

• Medical, Dental, Vision, 401k
• Weekly pay with direct deposit
• Consultant Care support
• Free Training to upgrade your skills.
• Dedicated Career Partner to help you achieve your career goals.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.