Director of Policy and Compliance, CEA C

Under the direction of the Undersecretary, the Director of Policy and Compliance, leads and manages all regulatory compliance and quality improvement efforts across the entire California Department of Veterans Affairs (CalVet). This role encompasses oversight of clinical, financial, and administrative compliance, ensuring the agency adheres to all federal, state, and local regulations, and implements best practices in all operational areas. This position is responsible for the strategic development, implementation, and oversight of policies and procedures that guarantee compliance, mitigate risks, and enhance overall organizational performance.

The incumbent exercises broad authority over all aspects of CalVet's operations. This role ensures that CalVet operates in full compliance with all relevant regulations and standards, promotes best practices, and fosters a culture of continuous improvement and excellence in service delivery across the agency.

Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.

• C. E. A.

Additional Documents

• Job Application Package Checklist

Position Details Job Code #:
JC-445999

Position #(s):
830-402-7500-001

Working Title:
Director of Policy and Compliance, CEA C

Classification:
C. E. A. $13,080.00 - $14,851.00 C

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Career Executive Assignment - Non Tenured, Full Time

Work Shift:
Monday - Friday

Work Week:
8:00 AM - 5:00 PM

Department Information The California Department of Veterans Affairs (CalVet) works to serve California veterans and their families. With nearly 1.6 million veterans living in the State, CalVet strives to ensure that its veterans of every era and their families get the state and federal benefits and services they have earned and deserve as a result of selfless and honorable military service. CalVet strives to serve veterans and their families with dignity and compassion and to help them achieve their highest quality of life.

Department Website: https://www.calvet.ca.gov

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 9/28/2024
Who May Apply
Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Veterans Affairs
Attn: Tanya Murrey
1227 O Street, Room 404

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Veterans Affairs

Tanya Murrey
1227 O Street, Room 404

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see the "Statement of Qualifications" section below for more details.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Examination Qualification Requirements All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.

Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.

General Qualifications
State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.
Knowledge and Abilities
Applicants must demonstrate the ability to perform high administrative and policy - influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:

• Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department's or agency's Equal Employment Opportunity Program objectives; and a manager's role in the Equal Employment Opportunity Program.
• Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department's or agency's Equal Employment Opportunity objectives.

These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):

CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.

CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.

CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Comprehensive Knowledge of Regulatory Compliance : Demonstrated understanding of federal, state, and local regulations affecting veterans' services, particularly those developed by the Centers for Medicare and Medicaid Services (CMS), the U.S. Department of Veterans Affairs (VA), the California Department of Public Health (CDPH), and other relevant regulatory bodies.
• Experience in Policy Development and Implementation: Proven track record in developing, implementing, and overseeing comprehensive policies and procedures for regulatory compliance and quality improvement across large and complex organizations.
• Strong Leadership and Management Skills : Extensive experience leading and managing diverse teams, setting strategic goals, and fostering a culture of continuous improvement and excellence in service delivery.
• Strategic Planning and Risk Management : Demonstrated ability to identify areas for improvement, develop actionable strategies to enhance compliance and operational efficiency, and manage risk across various operational domains.
• Financial Acumen : Knowledge and experience with financial compliance, including developing and managing financial policies, overseeing audits, and ensuring transparency and accountability in fiscal operations.
• Healthcare Operations Oversight : Experience managing clinical services and operational audits within healthcare settings, ensuring adherence to regulatory and quality standards.
• Exceptional Communication Skills : Strong writing and public speaking abilities, particularly in representing the agency before legislative bodies, executive management, and other key stakeholders. Ability to develop persuasive program, staffing, and budget proposals.
• Emergency Preparedness and Response : Experience leading emergency preparedness initiatives, developing continuity plans, and managing responses to ensure organizational resilience.
• Interagency Collaboration and Stakeholder Engagement : Proven ability to collaborate with other state and federal agencies, non-governmental organizations, and advocacy groups to align policies and support for veterans.
• Diversity and Inclusion Sensitivity : Understanding and sensitivity to the diverse needs of the veteran population served by CalVet, ensuring inclusive and equitable service delivery.

These qualifications ensure the Director of Policy and Compliance can effectively lead CalVet in maintaining compliance with all relevant regulations, implementing best practices, and enhancing overall organizational performance to serve California veterans and their families.

Examination Information
The results of this examination may be used for 12 months to fill future vacancies for this position.

If you meet the requirements stated in this announcement, you may take this competitive examination. Possession of the Examination Qualifications requirements does not assure a place on the eligible list. Your performance in the examination will be compared with the performance of others who take this examination, and all successful candidates will be ranked according to their scores.

A minimum rating of 70% must be attained in the Examination to obtain list eligibility for this position. All candidates will receive written notification of their examination results.

The results of this examination will only be used to fill this position. Applications will be retained for twelve months.

Hiring interviews for the Job may be conducted with the most qualified candidates.

The examining Department reserves the right to revise the examination plan to better meet the needs of the service, if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service law and rules and all competitors will be notified.

Special Testing Arrangements If you have a disability and need special testing arrangements, answer the Reasonable Accommodations question appropriately on your Application (STD 678). You will be contacted to make specific arrangements. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this announcement.

Benefits Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: https://www.calvet.ca.gov
Human Resources Contact:
Tanya Murrey
(916) 651-3049
tanya.murrey@calvet.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Office
(916) 651-5042
EEO@calvet.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications
A Statement of Qualifications (SOQ) is required. Please note that resumes, cover letters, and/or any other documents do not take the place of the SOQ. Applicants who fail to complete and submit the SOQ as instructed and/or fail to submit all the required documents may be eliminated from the examination process.

The SOQ serves as documentation of your ability to present information clearly and concisely in writing. In your SOQ, describe your experience, knowledge, and competencies as they relate to each of the items listed below. The items must be addressed and numbered in the same order as listed; do not consolidate responses. The SOQ must be no more than three (3) pages in length, typed, double-spaced, using 12-point Arial font on standard, letter-sized paper with one (1)-inch margins.

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Describe your experience in compliance and regulatory oversight. Include any relevant qualifications such as a Bachelor's degree in a healthcare field, professional licenses, and your experience in ensuring adherence to federal, state, or county regulations and standards.

Provide an example of how you successfully provided oversight and performance monitoring of a complex program or facility. Discuss your approach to address improvement, establish organizational goals, and promote operational efficiencies.

Describe your experience in developing and implementing policies. Specifically, address how you have handled the integration of regulatory changes from agencies such as the Centers for Medicare and Medicaid Services (CMS), the U.S. Department of Veterans Affairs, and state-level departments. Include examples of policies you have developed that had a significant impact on operational efficiency and compliance.

Discuss your knowledge and experience in conducting evaluations or audits, particularly in identifying regulatory deficiencies and implementing corrective actions. Provide examples of how your audit findings led to improvements in quality of care and compliance with relevant statutes and regulations.

Explain your experience with financial compliance and oversight. Provide an example of how you have examined financial business practices to understand if financial integrity and budgetary compliance requirements are being met.

Additional Instructions
If mailing or dropping off your State Application (STD. 678) package, please note position
# 830-402-7500-001 in the "Explanations" section of the application form. A complete application package includes: A signed and completed STD. 678, a resume, and a Statement of Qualifications (please see the "Statement of Qualifications" section of this bulletin for details).

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.