Director of Services
Hyatt Vacation Club at Highlands Inn, California
Employer: Hyatt Vacation Ownership
Industry: Housekeeping & Laundry; Rooms & Guest Services Operations
Salary: $75000.00 - $90000.00 per year
Job type: Full-Time
Job Description
**$75,000.00-$90,000.00 plus bonus**
**Relocation Bonus Available**
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Education and Experience
OR
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Conducting Human Resources Activities
Ensuring Exceptional Customer Service
#LI-MM1
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
**$75,000.00-$90,000.00 plus bonus**
**Relocation Bonus Available**
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Education and Experience
- High school diploma or GED; 3years experiencein housekeeping or related professional area
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3years experiencein housekeeping or related professional area
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
- Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
- Schedule associates to business demands and for tracks associate time and attendance.
- Ensures associates understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of associates and provides feedback to individuals.
- Ensures associate recognition is taking place on all shifts.
- Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
- Participates in associate progressive discipline procedures.
- Review associate satisfaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers associates to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
#LI-MM1
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Created: 2024-09-09
Reference: J3Q6KC710M40D8PLG6K
Country: United States
State: California
City: Hyatt Vacation Club at Highlands Inn
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