Director Program Management - Strategic Workforce Planning and Insights

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At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers' digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

How will you make an impact in this role?

The Technology Workforce and Talent Excellence (TWTE) team is a center of excellence (COE) that is tightly aligned with, and supports the strategic talent objectives of the Technology organization. As our Technology organization continues to grow so must our workforce strategy. The Director of Strategic Workforce Planning (SWP) and External Insights will be instrumental in how we transform our workforce strategy to ensure we have the right talent, in the right place, at the right time, to meet the delivery needs of the company.

To ensure we attract, grow and develop our talent intentionally, the Director will lead a team that partner with members of the executive Technology Leadership Team (TLT), and their direct reports to inform them of the key performance indicators (KPIs) critical to achieve their 3-year workforce aspirations. By generating rich insights, trends and sharing best practices, the Director will build strong relationships and influence the outcomes taken a data driven and action-oriented approach to achieve both team and individual team goals.

In addition, the Director will be accountable for developing an new operation, with a methodical approach to generate external insights, trends and recommendations that can be adopted based on industry best practices. By leveraging external services, completing research, and building a close relationship with the Enterprise reporting teams, the Director with evolve the insights and educate the broader team to synthesize an industry perspective. This will ensure leaders in Technology can adapt as appropriate and teams can stop, start, and continue actions responding to, and getting ahead of the industry. The industry insights cover macro and micro trends infused with team level insights.

Responsibilities:

• Enabling a systematic process of analyzing, forecasting, and planning their workforce.
• Leveraging and driving best practices utilizing the workforce modelling and dashboard capabilities.
• Determining the supply and demand to meet delivery needs.
• Generating insights, trends and actions to meet in year and 3-year goals.
• Generating a holistic Technology wide talent skill view by location and role type in collaboration with our internal stakeholders (the Colleague Experience Group, Global Talent Acquisition and Global Inclusion & Diversity) to maximize on talent pipelines and execution.
• Partner closely with Technology Finance and other related Technology transformation programs to ensure consistency in data usage and reporting.
• Use external bench marking data to identify solutions and drive talent recommendations.

Minimum Qualifications

• Strategic Workforce Planning experience
• Bachelor's degree
• Experience with analytics and the ability to draw conclusions and make inferences from the data.

Preferred Qualifications:

• Consulting or experience working closely with the technology teams.
• Analytical mindset with the ability to develop; measurable goals to track success.
• Excellent communication and influencing skills required, experience with senior stakeholder management.
• Highly organized with experience running large scale programs
• Experience working with external third parties and building strong relationships and leading teams.

Qualifications

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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