Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

The Instructional Designer (ID)/ Principal Trainer Level 2 will be an integral part of the electronic medical record (EMR) team who will work with the Application Learning's leadership to develop and deliver the H2O and other application training programs. This dynamic candidate will function as a lead Instructional Designer mentoring and guiding Level 1 ID's. The candidate must possess strong organizational skills and the ability to manage multiple priorities and manage multiple team members. A strong belief in the objectives of this organization and the H2O project is required. Candidate must have a strong background in Instructional Design, Training EHR end users and must have experience building curricula for EHR education. Candidate must possess excellent presentation skills, strong technical documentation skills, and proficiency in the Microsoft Office (certification preferred) including MS Project, and Visio.

Duties & Responsibilities

• Mentor, train and support Level 1 Instructional Designers on curriculum build, design and implementation.
• Functions as the subject matter expert for > 1 Application, Non-Epic Software and other Information Technology Devices
• Will lead development of e-learnings using Captivate and other digital software
• As a senior ID, teaches and provides guidance and mentorship to junior Instructional Designers and trainers junior staff in the development of virtual learning opportunities for providers and staff.
• Leads curriculum development initiatives. Acts as a liaison between Providers, Applications Learning staff and Build analysts by providing guidance regarding orders content and epic capabilities.
• Develop and implement the training program for their respective applications; 2, potentially 3 applications.
• Build, test, and maintain the Epic Master Training environment (MST) and all associated facets including, but not limited to patient build, mitosis sheets, historical patients etc.
• Create and maintain all training materials including but not limited to Lesson Plans, PowerPoints, Tip Sheets, SharePoint documents, and Parking Lot item
• Design and facilitate the Credentialing program for Credentialed Trainers & FCTs
• Create Digital/ E-learnings for end user education
• Develop for Thrive program (ongoing training opportunities)
• Conducts Super user training of end users
• Work with the training team to analyze and coordinate availability of trainers, schedules, WebEx training, Bomgar support & training, workstations, and other resources
• Facilitate training for new staff, on-going training, upgrade training, and optimization training
• Maintain policy and procedure documentation per the NYCH+H standard
• Travel between facility locations in response to training schedules, and provide virtual off-shift training as needed
• Coordinate and provide support during and after optimization implementations
• Provide the Project Management team with identified risks and concerns
• Participate in special projects as needed and perform other duties as assigned

Minimum Qualifications
1. Baccalaureate Degree from an accredited college or university in Education, Public Health, Psychology, Personnel Administration, Management or Public Administration, or a related approved discipline; and,
2. Five years of progressively responsible experience in planning and manpower development and training programs, medical or public health administration or other fields related to training, development and manpower analysis, of which at least two years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs: or,
3. A Master's Degree from an accredited college or university in Education, Management, Social Work, Medical Administration, Psychology, Personnel Administration, Public Administration, or a related approved field with four years of experience as described in (2), and two years in a managerial, supervisory or administrative capacity; and,
4. Extensive knowledge of the principals of training and manpower development programs and ability to analyze and determine the needs of the Corporation; or,
5. A satisfactory combination of training, education and experience indicating the ability to perform satisfactorily.
Special Note: In addition to meeting the qualification requirements stated above, assignment to Level II requires evidence of advance study in relevant disciplines.

Department Preferences

CERTIFICATION(S)/NYS LICENSE(S):

• Epic Certification(s) required

EDUCATIONAL LEVEL:

• Bachelor's Degree in a clinical field or Associate's Degree with at least 10 years of clinical knowledge and experience.

Knowledge, Skills abilities, and other requirements:

• Excellent written and verbal communication skills including presentation delivery and classroom facilitation
• Skill and experience in adult education
• Experience delivering software training and developing training materials.
• Strong interpersonal skills
• Required experience managing teams and establishing team frameworks
• Must be able to work independently as well as work as part of a dynamic team
• Knowledge and expertise in the characteristics of Information Technology and peripheral devices.
• Participate in special projects as needed and perform other duties as assigned
• Must be able to work independently as well as work as part of a fast-moving team
• Must be able to work at various locations, when necessary, along with working various shifts

Other Preferred Skills:

• Have an Epic Certification(s) or obtain certification in the respective Epic application(s) within agreed upon certification guidelines
• Digital Education Software (i.e. Captivate, Caltura) knowledge preferred

Years Of Experience:

• At least 5 years of experience training small and large groups in person or virtually using videoconferencing
• Five (5) years of progressively responsible experience in planning and manpower development and training programs, medical or public health administration or other fields related to training, development and manpower analysis, of which at least two (2) years must have been in a managerial, supervisory or administrative capacity related to the organization, formulation, development and implementation of such plans and programs

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.