Come join the Customer Success Digital Platforms Team as a Director, Technical Program Manager of the Virtual Expert Platform (VEP) where you will foster an environment of technology innovation and customer obsession. In this role you will be expected to provide strategic direction, drive efficiency, and work closely with the Leaders across VEP Product Management, and VEP Product Development to carry out the end to end technical operations. You will play an important role in risk management by identifying potential risks and developing appropriate mitigation strategies.

Responsibilities

• Oversee the progress of VEP Tech initiatives and ensure they are delivered on time and schedule. This requires a deep understanding of the complex technical initiative and developing a good understanding of the core architecture, system flow, and platform use cases.
• Responsible for driving strategic programs and projects that are tied to Intuit's goals, growth, and development while also ensuring operational rigor.
• Provide leadership and liaison across all cross-functional teams and align key stakeholders in executive teams. Manage interdependencies and integration among multiple projects, teams, and stakeholders across the portfolio
• Supporting the technical leader in executing their vision, strategy, and goals by identifying opportunities to operationalize and prioritize initiatives.
• Facilitating communication and collaboration with cross-functional teams, ensuring project timelines are met and objectives achieved.
• Preparing briefings and presentations for the technical leader, summarizing organizational issues and providing solutions, options, and recommendations.
• Developing processes, policies, and procedures to improve team efficiency.
• Ensuring that organizational priorities and decisions align with the overall mission and vision set by the technical leader.
• Managing external engagements and projects, organizing key events and meetings.
• Supporting the technical leader in building and maintaining a strong culture that encourages innovation, collaboration and manages performance expectations.