Discharge Team Lead - National Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Discharge Team Lead will focus on enhancing Follow Up after Hospitalization (FUH) and achieving our Healthcare Effectiveness Data and Information Set (HEDIS) goals. This role involves overseeing a team that assists facilities in securing and documenting aftercare appointments for members who have been psychiatrically hospitalized and providing resources to support discharge planning.

This position is full time 40 hours per week Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am - 6pm CST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be 7am to 6pm CST, Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary responsibilities:

• Data Analysis: Monitor team and facility performance using data and utilize to identify gaps, and address them through workflow modifications, resource reallocation, and escalation to oversight and provider networks as needed.
• Collaboration: Work closely with case management, utilization management care advocates, network and other areas to ensure success
• Process Improvement: Identify possible additional actions that that could improve FUH, develop workflows, and implement with the team.
• Support UM Oversight role in data research, root cause analysis, and mitigation through solution development and problem solving as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School diploma, GED or equivalent work experience
• Must be 18 years or older
• Ability to work 40 hours per week from 7am to 6pm CST.
• 3+ years experience leading a team
• 2+ years experience in managed care environment
• 5+ years experience in healthcare
• FUH/HEDIS knowledge
• Previous experience analyzing data
• Experience presenting data to others clearly and concisely
• Adept at learning and teaching systems and troubleshooting system issues
• Advanced knowledge of Microsoft Office - Microsoft Word (ability to create and edit correspondence in documents), Microsoft Excel (ability to create, edit, sort / filter, modify PivotTables, leverage advanced analytical formulas: match / if / lookup, and apply nested formulas in spreadsheets), Microsoft PowerPoint (ability to create and edit slides in presentations), and Microsoft Outlook (email and calendar management)

Preferred Qualifications:

• Provider/Facility outreach experience
• Experience working in a matrixed environment
• Previous experience working in behavioral

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skill Areas:

• Excellent written and verbal communications skills
• Flexible
• Organized
• Proactive, creative problem solver

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this is $23.22 - $45.43 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

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