Emergency Medical Services Manager - Full Time

About us: For the past 85 years, Stephens County Hospital has been a trusted name in the community, striving for excellence and delivering professional and compassionate care. Our dedicated staff of approximately 475 employees has a heart for healthcare and realizes how precious the gift of good health can be.

Stephens County Hospital is a 96-bed acute care hospital located in Toccoa, Georgia. We are nestled in the beautiful foothills of Northeast Georgia where our family-oriented community offers many cultural and civic opportunities as well as numerous outdoor activities.

Stephens County Hospital is a member of the Georgia Hospital Association, American Hospital Association and Georgia Alliance of Community Hospitals. Stephens County Hospital is fully accredited by the Joint Commission, the nation's premier healthcare monitoring agency.

Emergency Medical Services Manager - Full Time

Education / Experience:

High School Graduate or equivalent required; additional preparation preferred.

Two years' experience in a management or supervisory position in an Ambulance Service.

Licensure / Certification:

Georgia EMT(I) license required; Paramedic license preferred.

Valid Georgia driver's license meeting insurability requirements.

Provides direct and indirect nursing care to patients of the indicated ages:

_____ Neonate (Newborn) _____ Adult (19 to 69 Years)

_____ Pediatric (>Newborn to 11 Years) _____ Geriatric (70 and Above)

_____ Adolescent (12 to 18 Years)

Duties and Responsibilities:

• Goals and objectives are consistent with hospital mission and interdepartmental objectives.
• Identifies specific outcomes and target dates.
• Reviews goals monthly and addresses in monthly report.
• Addresses goal resolution.
• Develops an operating budget and capital expenditure plan.
• Consistent with goals and objectives.
• Reviews financial results monthly; compares to budget and takes corrective actions regarding unfavorable variances.
• Maintains appropriate levels of supplies/inventory.
• Selects equipment consistent with goals/budget.
• Processes departmental payroll accurately and timely.
• If applicable insures that departmental charges are input accurately and timely.
• Establishes policies, procedures, various records and contracts: Administrative, Infection Control, Safety, Interdepartmental, Department-Specific
• Employees are well informed.

• Assures adherence.
• Reviews and revises at least annually or as needed.
• Delegates and coordinates departmental workflow for optimum efficiency.
• Shares control with employees and others as related to the outcome of services provided by the department.
• Seeks to constantly improve processes resulting in increased effectiveness and efficiency.
• Develops job descriptions and measurable performance standards; reviews and revises as needed.
• Provides leadership to the improvement process.
• Encourages each employee to be quality conscious.
• Maintains a quality improvement log to show improvements.
• Crosses disciplinary lines to achieve functional quality improvement.
• Fosters openness and exchange of ideas for improvement.
• Advertises successes and builds on them for improvement.
• Leads by example.
• Follows the FOCUS-PDCA model for CQI techniques.
• Finds an improvement opportunity. Organizes a multidisciplinary team who is familiar with the problem.
• Clarifies current knowledge about the process.
• Uncovers the root causes.
• Starts the PDCA cycle.
• Plans for correction/intervention.
• Does or implements the intervention.
• Checks the results of the intervention.
• Acts on the results with acceptance, rejection or modification.
• Communicates with others in order to promote efficiency and maximum productivity.
• Proactively shares information with employees regarding mission, values goals, progress, trends, experiments, successes and failures.
• Proactively shares with administration information that could affect employees' morale, motivation and ability to contribute to the organization.
• Provides input at Department Manager meetings and other committee meetings as assigned.
• Recruits, interviews, selects, hires and orients employees to fill vacancies in the department.
• Facilitates the hiring process by thorough, accurate and timely submission of paperwork.
• Monitors staffing levels and recommends adjustments to assure that customer needs are met.
• Promotes longevity.
• Promotes team building, problem solving and decision making among employees.
• Runs efficient meetings which do not waste time.
• Manages group dynamics to encourage participation by all and use of all talents.
• Is able to reach consensus.
• Recognizes and rewards team cooperation, efforts and results.
• Acts proactively rather than reactively as evidenced by taking the initiative to solve problems before they become major crises.
• Responds to suggestions of others with optimism and an eye to visionary possibilities rather than with pessimism and negativity.
• Consistently treats employees as a customer rather than a resource which is expendable as evidenced by low turnover.
• Displays a high motivation to work with all employees to achieve the goals of the department and hospital.
• Strives to coach employees rather than reprimand.
• Encourages and provides for employee education/training opportunities which will have a direct effect on employee performance.
• Accurately and realistically evaluates employees based on job descriptions and performance standards.
• Submits evaluations to Human Resources on or before annual review date or end of probationary period.
• Maintains a QI program for department.
• Maintains standards.
• Measures results periodically.
• Takes corrective actions when actual results are less than established standards.
• Participates and cooperates in the hospital safety program.
• Adheres to hospital safety policies as directed by the Safety Manual.
• Uses universal precautions and applies safe work practices during the performance of the job.
• Participates appropriately during emergency preparedness drills.
• Able to complete departmental safety surveys when requested.
• Is familiar with the Hazard Communication program within the department.
• Recognizes safety hazards and takes corrective action.
• Attends Safety/IC inservices as required by job description.
• Develops and monitors standards of safety for department (managers only).
• Submits Fire Drill Reports.
• Completes Incident Investigations thoroughly and timely (managers only).
• Maintains Emergency Medical vehicles in a condition and state of readiness to meet state requirements.
• Performs routine inspections of each vehicle.
• Performs minor repairs and maintenance.
• Recommends repairs and maintenance as needed.
• Maintains all EMS radio equipment.
• Assesses communications needs and makes recommendations for purchase.
• Troubleshoots and identifies problems with all EMS communication equipment and makes repairs as needed.
• Insures that all personnel are informed to the proper operation of all radio communication equipment.
• Insures that Emergency Medical services are completed as needed.
• Prioritizes Emergency Medical services to be completed.
• Monitors work completion for timeliness.
• Insures completion of appropriate paperwork.
• Functions as an EMT as needed.

AGE SPECIFIC COMPETENCIES

Neonate (Newborn)

• Assesses and interprets data relative to patient's age.
• Prepares and administers medications based on weight, age and sensitivity.
• Provides equipment specific to patient's age and size.
• Evaluates and documents for sign/symptoms of abuse and neglect.
• Does not leave unattended.

Pediatric (>Newborn to 11 Years)

• Assesses and interprets data relative to patient's age.
• Involves parents in administration and planning of care.
• Evaluates and documents for signs/symptoms of abuse and neglect.
• Involves child in own care when possible.
• Recognizes comprehension level and verbal ability.
• Provides equipment specific to patient's age and size.
• Does not leave unattended.

Adolescent (12 to 18 Years)

• Assesses and interprets data relative to patient's age.
• Prepares and administers medications based on weight, age and sensitivity.
• Provides for privacy and anticipates fear of embarrassment.
• Provides equipment specific to patient's age and size.

Adult (16 to 69 Years)

• Assesses and interprets data relative to patient's age.
• Prepares and administers medication based on weight, age and sensitivity.
• Provides equipment specific to size of patient.
• Involves patient in planning of care and educational needs.
• Addresses patient appropriately.
• Explains procedures using correct terminology.
• Provides for patient's privacy.
• Respects patient's right to refuse treatment or transport.
• Evaluates and documents for signs/symptoms of abuse and neglect.

Geriatric (70 Years and Older)

• Evaluates self-care abilities/limitations and identifies need for additional safety measures.
• Assesses and interprets data relative to patient's age.
• Prepares and administers medications based on weight, age and sensitivity.
• Provides equipment specific to size of patient.
• Addresses patient appropriately.
• Provides for patient's privacy.
• Assesses for limiting conditions (vision, hearing, elimination, etc.).
• Explains procedures using correct terminology.
• Evaluates and documents for sign/symptoms of abuse and neglect.
• Respects patient's right to refuse treatment or transport.
• Recognizes patient's level of psycho-social development and modifies interactions accordingly.

Knowledge, Skills, and Abilities

• Financial analysis application skills, including database development and report generation.
• Advanced Excel skills required.
• Well-developed, formal presentation skills.
• Comfort in presenting to and interacting with senior levels of hospital management and with physician leaders.
• Excellent organizational and project management skills.
• Strong time management, attention to detail, and follow through.
• Well-developed research skills.
• Ability to compile, code and categorize, or verify information/data
• Strong organizational and interpersonal skills
• Ability to determine appropriate course of action in more complex situation
• Ability to work independently, exercise creativity, and maintain a positive attitude
• Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work
• Ability to maintain confidentiality of all medical, financial, and legal information
• Ability to complete work assignments accurately and in a timely manner
• Ability to communicate effectively, with excellent verbal and written communication skills

Non-Essential Functions

• Perform other duties as assigned or requested.

Professional Requirements

• Adhere to dress code, appearance is neat and clean.
• Complete annual education requirements.
• Maintain patient confidentiality at all times.
• Report to work on time and as scheduled.
• Wear identification while on duty.
• Maintain regulatory requirements, including all state, federal and local regulations.
• Represent the organization in a positive and professional manner at all times.
• Comply with all organizational policies and standards regarding ethical business practices.
• Participate in performance improvement and continuous quality improvement activities.
• Attend regular staff meetings and in-services as needed.

Physical Requirements and Environmental Conditions

• May need to sit or stand for up to 2-6 hours at a time
• Physically demanding, high-stress environment
• May be up walking on feet up to 8 hours per day
• * Have near normal hearing - able to hear alarms/telephone/normal speaking voice/ webinars
  
  * Have near normal vision - clarity of vision (both near and far) either corrected on non-corrected, ability to distinguish colors
  
  * Have good manual dexterity and eye-hand-foot coordination
  
  * Standing - continuously within the shift (67-100%)
  
  * Walking - continuously within the shift (67-100%)
  
  * Climbing - occasionally within the shift (1-33%)
  
  * Bending/stooping - frequently within the shift (34-66%)
  
  *Twist at the waist - occasionally with the shift (1-33%)
  
  *Pushing/pulling - frequently within the shift (34-66%)
  
  * Lift/carry - 20lbs with assistance - occasionally within the shift (1-33%)
  
  * Reaching above the shoulders - frequently within the shift (34-67%)
  
  * Lift/carry - 50lbs with assistance - occasionally within the shift (1-33%).
  
  Stephens County Hospital is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition, carrier status or any other legally protected status.