Engineering Technician - Water Services Department

ABOUT THIS POSITION

The City of Phoenix Water Services Department, one of the nation's largest potable water utilities, treats and delivers safe, reliable drinking water to 1.5 million customers across approximately 540 square miles. Phoenix Water Services also manages the sewer collection system and treats wastewater for 2.5 million residents in metropolitan Phoenix.

The City of Phoenix is currently seeking an Engineering Technician position to support the Infrastructure Records Services (IRS) division of the Water Services department. This complex paraprofessional engineering position is responsible for:

• Assisting in the maintenance of the department's water and sewer services;
• Processing data entry;
• Answering incoming-outgoing phones calls;
• Assisting in person customers at the counter;
• Helping with Quarter Sections and As-builts that are requested from internal and external customers;
• Selling water and sewer services;
• Releasing water and sewer applications.

IDEAL CANDIDATE

• Proficient communication skills to assist internal and external customers in a fast-paced public setting.
• Ability to:
  • Perform basic mathematical calculations and prepare or update statistical reports.
  • Knowledge of research methods to utilize multiple resources and provide accurate records.
  • Communicate orally with other employees, plan holders, and the public by telephone, one-to-one or face-to-face setting.
  • Complete data entry according to the required permit into KIVA or SHAPE Phoenix database.
  • Complete assigned tasks using knowledge and resources with limited direct supervision.
  • Work cooperatively with other employees, the general public, and related organizations.
  • Produce written documents or e-mails without spelling, grammar, or punctuation errors.
  • Interpret and make decisions in conformance with established policies and practices.
  • Work with quick turnaround times and meeting established deadlines.

SALARY

Pay Range: $19.07 - $32.62 per hour.

Hiring Range: $19.07 - $26.83 per hour.

Pay Range Explanation:

• Pay range is the entire compensation range for the position classification.
• Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.

BENEFITS

A comprehensive benefits package is offered which includes:

• Traditional pension with employer and employee contributions, click here for more details: Pension Information
• 401(a) and 457 plans with employer contributions
• Choice of generous medical HMO, PPO, or HSA/HDHP plans
• Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan
• Wellness incentive of up to $720 annually
• Dental, vision, and life insurance options
• Employer paid long-term disability
• Free Bus/light rail pass
• Tuition reimbursement program up to $6,500 per year
• Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days
• Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period
• Federal Student Loan Forgiveness offered through Savi

For more details, visit: Unit 003 Benefits

MINIMUM QUALIFICATIONS

• One year of experience in paraprofessional engineering work.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here .
• All finalists for positions are subject to a criminal background check applicable to the department or position.
• For information regarding pre-screening and driving positions, click here .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus experience in/with:

• Working with computers and knowledge of other computer software applications such as (Microsoft Access, Outlook, SharePoint, ImageSite).
• Responding to public inquiries and internal and/or external customers.
• Providing customer service by telephone, email, or in person.
• Data entry.

RECRUITMENT DATES

Recruitment closes August 28, 2024. All materials must be received by 11:59 p.m. on this date.

This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

HOW TO APPLY

Apply online by completing the required information and attaching, as one document, your cover letter and resume. Please include your experience as it relates to the qualifications stated above. Only the highest qualified may be posted to the eligible to hire list. The results of the resume screening process will be sent to your primary email address.

WE ARE HERE TO HELP

• Job interviews may be held by video or audio conference.
• If you are in need of computer resources, click here for free options.
• Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information.
• Explore other Employment Opportunities with the City of Phoenix .
• Subscribe to receive e-mail notifications about new employment opportunities.
• If you need assistance applying for this job, please contact our HR Connection Center at (602) 495-5700 .

REFERENCE

Engineering Tech, JC:19230, ID# 54968, 08/15/2024, USM, JG, Benefits:003, Q

Building the Phoenix of tomorrow.

#DoWorkThatMakesPhoenixWork

City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply.