Senior Technical Support Specialist

Raleigh, North Carolina


Employer: General Dynamics Corporation
Industry: Information Technology
Salary: $106371 - $177632. per year
Job type: Full-Time, Part-Time

Responsibilities for this Position
Location: USA NC Raleigh - 4200 Wake Forest Rd (NCC060)
Full Part/Time: Full time
Job Req: RQ177337

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
MBI (T2)

Job Family:
Systems Administration

Job Qualifications:

Skills:
Agile Methodology, Multi-Factor Authentication (MFA), Project and Program Management
Certifications:

Experience:
20 + years of related experience
US Citizenship Required:
No

Job Description:

Seize your opportunity to make a personal impact as a Senior Technical Support Specialist supporting the Endpoint Technology Engineering group. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a Senior Technical Support Specialist supporting ACE Engineering Services activities in Raleigh, NC, you will help ensure today is safe and tomorrow is smarter. Our work depends on Senior Technical Support Specialist joining our team to implement new features and services through assessing and testing new technologies and support processess.

HOW A SENIOR TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT:
  • Assist in the transition of US Postal Inspection Service computer infrastructure to USPS IT.
  • Monitor/maintain the USPIS network for law enforcement activity for over 200 sites. This includes but is not limited to telecommunications frame-relay, hubs, routers, wiring, UPS and switches.
  • Monitor/maintain USPS IT network for law enforcement activity supporting 4000 users located at over 200 sites. There are clusters centers located at the largest 22 sites and login servers located at an additional 29 sites.
  • Provide technical support to all Inspection Service employees.
  • GPO updates to licensing server
  • Support for existing build shares
  • Service Account support
  • PAM server activation
  • License usage reporting for Exchange servers in O365/M365
  • MFA future support as integrated into the USPIS domain
  • Perform server and client software integration. This includes new products as well as frequent software fixes and enhancements. All software needs to be tested and integrated in a lab environment prior to deploying to the production environment.
  • Perform account creation and granting of access permissions.
  • Monitor/maintain USPIS firewalls.
  • Monitor/maintain hardware/software and telecommunications lines for NCIC, NLETS, and other external access.
WHAT YOU'LL NEED TO SUCCEED:

Education:
  • Bachelor's degree from an accredited College or University
Required Experience:
  • Minimum of 20 years of relevant professional work experience
Required Skills & Abilities:
  • Demonstrated experience providing technical support
  • Demonstrated experience with Microsoft multi-factor authentication (MFA) support
  • Demonstrated ability to monitor and maintain firewalls
  • Demonstrated strong project/program management skills on a network infrastructure team
  • Proficient in monitoring/maintaining hardware/software and telecommunications lines for external access
  • Familiarity with Agile methods
Security Clearance Level:
  • Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
  • This position has a U.S. residency requirement. The security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.
Location:
  • On site at customer location in Raleigh, NC, with eligibility for a hybrid work schedule
    GDIT IS YOUR PLACE:
    • Full-flex work week to own your priorities at work and at home
    • 401K with company match
    • Comprehensive health and wellness packages
    • Internal mobility team dedicated to helping you build your skills and own your career
    • Professional growth opportunities including paid education and certifications
    • Rest and recharge with paid vacation and 10 company-paid holidays
    #WeAreGDIT #GDITCareers #TechnicalSupport #Agile #MFA

    The likely salary range for this position is $106,371 - $177,632. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

    Scheduled Weekly Hours:
    40

    Travel Required:
    Less than 10%

    Telecommuting Options:
    Hybrid

    Work Location:
    USA NC Raleigh

    Additional Work Locations:

    Total Rewards at GDIT:
    Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

    We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

    We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

    GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

    PI241826310

    Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.

    Created: 2024-06-07
    Reference: RQ177337
    Country: United States
    State: North Carolina
    City: Raleigh
    ZIP: 27617


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