Responsibilities for this Position
Location: USA NC Raleigh - 4200 Wake Forest Rd (NCC060)
Full Part/Time: Full time
Job Req: RQ177138

Type of Requisition:
Pipeline

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Suitability:

Public Trust/Other Required:
MBI (T2)

Job Family:
Systems Administration

Job Qualifications:

Skills:
Active Directory (AD), Remedy Help Desk, Technical Support
Certifications:

Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

Seize your opportunity to make a personal impact as a Senior Technical Support Specialist supporting the Endpoint Technology Engineering group in implementing new features and services through assessing and testing new technologies and support processes. GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a Senior Technical Support Specialist with in-depth knowledge and expertise in various aspects of ACE Engineering Services activities will support the Endpoint Technology Engineering group in Raleigh, NC, and you will help ensure today is safe and tomorrow is smarter.

HOW A SENIOR TECHNICAL SUPPORT SPECIALIST WILL MAKE AN IMPACT:

• Workstation Integration - base operating systems, software distribution, updates, and level three problem management support
• Server Integration - base operating systems, software distribution, updates, and level three problem management support
• Remote Management - engineering and redesign of remote management tools
• Active Directory - design and implementation, group policies, security groups, Applocker, user and computer objects, logon authentication, scripts, replication, forest and domains, release management, production, user/account provisioning, LDAP/application support and third level problem management support
• Migration Scripting, Development and Engineering
• Folder Share process Development and Engineering
• Workstation Health Development and Engineering
• Server Health and Compliance Engineering
• Terminal Server work and Remote App work
• Remedy's ticket produced by work with users
• Package engineering and development
• Software deploy process development
• SOX or PCI Baseline configuration and/or documentation
• Work as requested by Desktop Computing
• Help support Help Desk tickets for tier 1, tier 2 and tier 3
• Other ACE related Engineering activities as requested by Desktop Computing from time to time during the Period of Performance
• Provide statuses will be produced weekly in the form of an email

WHAT YOU'LL NEED TO SUCCEED:

Education:

• Bachelor's degree from an accredited College or University is preferred, but not required

Required Experience:

• Minimum of 5 years of relevant professional work experience

Required Skills & Abilities:

• Demonstrated ability with Workstation Integration, Server Integration, Remote Management, and Active Directory
• Demonstrated experience with migration scripting, development, and engineering
• Demonstrated experience with Terminal Server work and Remote App work
• Demonstrated experience with Remedy's ticketing system
• Demonstrated ability and experience supporting Help Desk tickets

Security Clearance Level:

• Must be able to obtain and maintain a Public Trust and successfully pass a thorough Government background screening process requiring the completion of detailed forms and fingerprinting
• This position has a U.S. residency requirement. The security clearance process requires the selected candidate to have resided in the U.S. (including U.S. Territories) for the last five years as follows: U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 6 months consecutively in the last 3 years (unless they meet certain exceptions). Non-U.S. Citizens cannot have left the U.S. (including U.S. Territories) for longer than 90 days consecutively in the last 3 years.

Location:

• On site at customer location in Raleigh, NC, with eligibility for a hybrid work schedule

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you build your skills and own your career
• Professional growth opportunities including paid education and certifications
• Rest and recharge with paid vacation and 10 company-paid holidays

#WeAreGDIT #GDITCareers #Remedy #HelpDeskTickets

The likely salary range for this position is $92,331 - $154,211. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Hybrid

Work Location:
USA NC Raleigh

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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Back To Search Results GDIT supports and secures some of the most complex government, defense, and intelligence projects across the country.