Technical Skills

Experience with OS Linux Suse/ RedHat - command line Experience with w/TCP/IP Ethernet networking configuration/troubleshooting Experience with Server Hardware troubleshooting Experience using tools like WebEx, VI Knowledge & Experience with backups technologies a plus.

PRINCIPAL DUTIES AND RESPONSIBILITIES

* Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites. Identifies, documents and escalates customer issues.

* Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment.

* Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.

* Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers.

* Contributes to centralized problem identification and resolution database.

* May assist in problem recreation and failure analysis of systems level issues.

* Recommends and utilizes a wide variety of test equipment, diagnostic tools and techniques used in problem resolution. May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate.

* May identify and interpret interoperability and support matrixes.

* Provides input to training programs and/or serviceability enhancements as requested by the Field and Technical Support Departments.

* Reviews training materials and procedural documentation as requested.

* Communicates effectively to internal and external customers as necessary through a variety of mediums.

* Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

* As a 24X7X365 organization shift work, holidays and on-call responsibilities may be required..

Key Skills and Experience

* 3+ years of customer support experience

* Ability to work in a high-pressure environment.

* Excellent Troubleshooting and Customer Service skills

* Highly customer focused

* Strong Interpersonal skills.

* Presentation skills.

* Knowledge & Experience with the following technologies o Microsoft Operating Systems/Hyper V o Microsoft Applications (MSSQL, Exchange) o VMWare (vCenter, vSphere) o Linux knowledge a plus o Database applications Good communication skills, both written and verbal Interpersonal skills Strong troubleshooting skills Ability to work independently and with a strong sense of urgency.

Ability to manage priorities, follow-through on issues until closure.

Ability to learn quickly and apply new knowledge and skills immediately.

Other Key Attributes

* Thirst for knowledge and tenacity to dive in

* Proactive and willingness to help customers and mentor peers

* Shows excitement and asks questions, naturally inquisitive

If you are interested please call Stacey Betz at (919)836-1234 or Email at [email protected]

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.