Field Operations Support Specialist - Remote Nationwide

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Field Operations Support Specialist is responsible for providing fast and useful technical support. You will answer queries on basic technical issues and offer advice to solve them. An excellent Field Operations Support Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in order to be able to deal with the issues efficiently and professionally.

Hours: This position is full-time (40 hours/week) Saturday - Sunday - 6 AM - 3:30 PM PST and Monday - Wednesday - 9 PM - 5:30 AM PST

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Serve as the first point of contact for those in the division seeking technical assistance
• Monitor and respond quickly to incoming requests related to technology issues
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issues raised
• Walk the end-user through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Assist with onboarding of new users
• Keep inventory of all equipment, software, and license users
• Understand and have the ability to install, make changes, and repair computer hardware and software
• Identify and suggest possible improvements to procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
• Ability to work independently and in teams to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Maintains consistent communication with internal and external collaborators on job functions

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Associate's Degree (or higher) in computer science or related field
• 1+ years of experience as a help desk technician or other customer support role
• 1+ years of experience / knowledge of office automation products, databases and remote control
• 1+ years of hands-on experience with diagnosing and resolving basic technical issues
• Intermediate level of proficiency with computers and in Operating Systems, Hardware, and Software such as MS Office and G-suite
• Basic understanding of cyber-security
• Ability to maintain strict confidentiality
• Reliable and secure internet connection (minimum: 50 download, 5 upload)
• Ability to work a full-time (40 hours/week) schedule (Saturday - Sunday - 6 AM - 3:30 PM PST and Monday - Wednesday - 9 PM - 5:30 AM PST)

Preferred Qualifications:

• CompTIA A+ Certification
• Good problem-solving, analytical, and team-working skills
• An openness to learning new technologies
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Very high attention to detail, including accuracy and efficiency
• Demonstrate strong interpersonal skills such as diplomacy, patience, and politeness
• Emulate the style, philosophy, and persona of the organization with a positive and professional approach
• Change direction and re-prioritize in response to changing work situations
• Establish and maintain cooperative and effective working relationships with others
• Prioritize conflicting needs; handle tasks and requests expeditiously and proactively
• Excellent time-management skills, including the ability to balance multiple (and sometimes competing) priorities

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. Residents Only: The hourly range for California, Colorado, Nevada, Connecticut, New York, New Jersey, Rhode Island, Hawaii, Washington or Washington, D.C. residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

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