Front Office Manager
Palm Springs, California
Employer: Thompson Palm Springs
Industry: Front Office
Salary: $69900 - $85000. per year
Job type: Full-Time
Thompson Palm Springs is now recruiting for a talented Front Office Manager to join the hotel's pre-opening team. Thompson Palm Springs is poised to become the desert's most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city's iconic Palm Canyon Drive, the hotel will offer a collection of 168 bungalow-inspired guest rooms and suites coupled with our total event space of 8,000 square feet plus additional outdoor and unique spaces. Thompson Palm Springs will also house its own mainstay dining concept that will feed into the menus at two bespoke pools and accompanying lounges. An impressive array of ground-level retail space spanning over 30,000-square-feet, guests will also have access to a state-of-the-art fitness center and a first-of-its-kind tasting room from HALL Napa Valley, with additional tenants to follow.
Job Description
The Front Office Manager is responsible for all duties of the front desk operation which include: staff training, interdepartmental communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Rooms Director.
Duties include:
Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The salary range for this position is $69,900 to $85,000. This is the pay rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education.
Job Description
The Front Office Manager is responsible for all duties of the front desk operation which include: staff training, interdepartmental communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Rooms Director.
Duties include:
- Responsible for short- and long-term planning and the management of the hotel's Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The salary range for this position is $69,900 to $85,000. This is the pay rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education.
Created: 2024-07-05
Reference: PAL000774
Country: United States
State: California
City: Palm Springs
Similar jobs:
-
AIML - Sr Manager, Program Office, Data Operations
Apple in Cupertino, California -
OFFICE BUILDING MANAGER I
State Of California in West Sacramento, California -
Front Office Manager - DoubleTree By Hilton Hotel San Jose
Doubletree by Hilton in San Jose, California💸 $70000 per year -
Office Manager
Koch Industries in Carlsbad, California💸 $60000 - $80000 per year -
Office Manager
State Of California in Sacramento, California -
Front Office Manager
Hyatt Hotels Corporation in Napa, California💸 $66100 - $80900. per year -
Front Office Manager
Alila Napa Valley in Napa, California💸 $66100 - $80900. per year -
Regional Office Building Manager
State Of California in West Sacramento, California -
Office 365 Endpoint Manager Consultant
West Advanced Technologies (WATI) in Rancho Cordova, California -
Operations Manager - Front Office
Hyatt Regency San Francisco Airport in Burlingame, California💸 $76700 - $98000. per year -
Field Office Manager
State Of California in Sacramento, California -
Office 365 Endpoint Manager
West Advanced Technologies (WATI) in Rancho Cordova, California -
Assistant Front Office Manager ($66,560 - $79,400)
Hyatt Regency Santa Clara in Santa Clara, California💸 $66560 - $79400 per year -
Assistant Manager Front Office, Full Time
Curio Collection by Hilton in Oxnard, California💸 $20.00 per hour -
Office Manager
Atria Senior Living in Napa, California -
Regional Office Building Manager
State Of California in West Sacramento, California -
Project Management Office Manager
State Of California in Sacramento, California -
Manager, Program Management, Strategy Execution - NCAL Regional Portfolio Management Office
Kaiser Permanente in Oakland, California💸 $147700 - $191070 per year -
Tax Senior Manager - Real Estate Tax (West Region Office Locations)
Deloitte in Costa Mesa, California -
Office Services Manager I
State Of California in Sacramento, California