Help Desk Support Specialist

We are looking for a Technical Support candidate within ~80 miles of Moline, IL. This role will require the occasional visit to our client's facility in Moline, IL.
- This is a tier 3 role that requires resolving incidents/tickets that tier 2 can't resolve
- Daily work includes resolving printer related tickets within ServiceNow

Other tasks could include:
- Replace consumables, including customer provided paper, at each device location.
- Ensure adequate consumables are available at customer sites
- Assist end user with device functionality
- Coordinate with software branded support
- Report customer dissatisfaction to District Manager
- Assist with the collection of usage pages per devices as needed
- Perform initial troubleshooting
- Order spare device replacement as directed
- Use web-based software to manage printer fleet and for proactive monitoring
- Track usage/activities at customer sites
- Manage utilization of onsite spare device inventory
- Coordinate with 3rd party suppliers to obtain status on 3rd party equipment
- Manage and oversee current service agreements that exist with other suppliers
- Coordinate with other suppliers to implement new service standards/service levels expectations, and include monthly device volume/cost data in one central
- Apply knowledge of NT/Unix/MS platforms to resolve issues with the printer fleet

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- IT background in either a help desk role, desktop support, hardware repair technician, PC deployment, field technician, etc.
- 1+ year of experience working with ServiceNow as a ticketing system
- Preferred experience troubleshooting and resolving printer related issues -- this could include mainframe print jobs, printers not reporting into the system, etc.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.