Title: Identity Support Analyst

Employee Classification: Identity Support Analyst

Campus: University of North Texas - System Administration

Division: SYS-IT Shared Services

SubDivision-Department: SYS-IT Shared Services

Department: SYS-Information Technology-925000

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu .

Department Summary

System IT is a component of The University of North Texas System. The mission of System IT is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model.

System IT provides the primary technology used by all campuses to support their operations. These include shared resources of data centers, computing hardware, software applications, network and voice communications, collaboration and productivity capabilities, central web services, risk management, and security and compliance services. As a department, we strive to provide the most professional personnel possible to serve our campus constituents.

The University of North Texas is a state employer offering great benefits, including medical, dental, life, retirement, ample paid time off, and great work/life balance.

Position Overview

System IT is a component of The University of North Texas System. The mission of System IT is simple: to be the best at delivering customer-aligned IT solutions and services. Our services are provided to all member institutions using an IT shared services governance model. System IT is looking to hire an Identity Support Analyst to join our team.

The Identity Support Engineer will receive tickets from the helpdesk relating to student and staff identity issues, such as preferred name changes, Active Directory lockouts, requests to change email addresses and passwords, VPN access, and multi-factor authentication. The Identity Support Engineer may be required to troubleshoot and understand java script and python scripts used in the account management lifecycle, diagnose server issues, and use Splunk and Elastisearch to gather log information for escalations. This is an evolving role that will grow to include new Identity Management and Governance technologies over time.

Minimum Qualifications

Bachelor's degree in computer science, computer information systems, or related field and three (3) years of work experience; or equivalent combination of education, experience, or training.

Knowledge, Skills and Abilities

• Knowledge of techniques and software used in Identity Management
• Skill in analyzing and organizing technical data.
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Skill in using analytical software tools, data analysis methods, and other computer applications
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to implement new systems and procedures and to evaluate their effectiveness.
• Ability to communicate clearly, succinctly and effectively both verbally and in writing

Preferred Qualifications

• 3+ years of experience in Higher Education
• Bachelor's Degree or Higher
• Experience administering NETIQ Identity Manager
• Experience with Radius Authentication
• Experience with Microsoft Azure or EntraID
• Experience implementing Shibboleth or other SSO technologies
• Experience implementing Duo MFA or other multifactor technology

Required License/Registration/Certifications

None

Job Duties:

• Technical Support: Provide technical support and troubleshooting assistance to users encountering identity and access-related issues. Investigate and resolve incidents, service requests, and escalations within defined SLAs. Collaborate with senior engineers to resolve complex technical problems and optimize system functionalities.
• System Administration: Configure and maintain user accounts, groups, roles, and permissions within AD and NETIQ platforms. Monitor system health, performance, and security, implementing proactive measures to prevent issues.
• Identity Lifecycle Management: Understand and work within the identity lifecycle management process, including user provisioning, deprovisioning, and account modifications. Develop and enforce policies, procedures, and automation workflows to streamline identity lifecycle operations.
• Integration and Synchronization: Facilitate integration between identity management systems and other university applications and directories including Single Sign On and Multifactor Authentication.
• Security and Compliance: Implement security best practices to safeguard identity information and prevent unauthorized access. Collaborate with cybersecurity teams to conduct periodic audits, assessments, and compliance reviews. Stay updated on industry trends, emerging threats, and regulatory requirements related to identity management and data privacy.

Work Schedule:

Generally M-F, 8am-5pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Benefits:

For information regarding our Benefits, click here .

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, genetic information, or veteran status in its application and admission processes, educational programs and activities, facilities and employment practices. The University of North Texas System immediately investigates complaints of discrimination and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.