Experience

8 Required (at least 3 years) Leadership of a help desk / service desk

8 Required (at least 2 years) Experience developing process / training documentation

8 Required (at least 2 years) Experience researching and resolving escalated problems, including the most complex and/or critical customer issues.

2 Preferred Experience gathering and analyzing performance metrics

2 Preferred Ability to guide knowledge transfer as staff roll off and on the service desk

Indotronix is an Equal Opportunity Employer

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