Tech Support Analyst

What Project/Projects will the candidate be working on while on assignment?

This position will support the day-to-day operations of the WellMed IT Help Desk.

Is this person a sole contributor or part of a team? Team

WellMed Service Desk, 9 analysts

What are the top 5-10 responsibilities for this position? (Please be detailed as to what the candidate is expected to do or complete on a daily basis)

Answer calls

Log Tickets in our ticketing system

Password Resets

Remote Desktop Support

VPN Support

MS Outlook support

What software tools/skills are needed to perform these daily responsibilities?

eClinical Works

eProvider Resource Gateway (EPRG)

Bomgar

Active Directory

Cisco AnyConnect

RSA Console

What skills/attributes are a must have?

2yrs experience

Telephony Support Experience is a plus

What skills/attributes are nice to have?

Cisco experience

What are the work hours?

Monday-Friday 6am-10pm and Saturdays 8am -6pm

**If interested please send your updated resume with the best time to contact you at [email protected] **

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.