U nder the direction of the Staging Presentation & Chamber Support (SPC) Information Technology Supervisor II, the incumbent provides a broad range of complex customer support and assistance, business analysis, technical expertise and assistance, training, and testing of complex issues to ensure the functionality and performance of customer hardware and software in support of the Office of Legislative Counsel, California Legislature, and other public offices. The incumbent will assist with multiple concurring efforts for hardware upgrades, moves, and initiatives, and research and resolve complex issues and requests for the unit. The incumbent will also act as a subject matter expert for hardware and enterprise software installation; provide testing, report results, and make recommendations to customer contacts for new technology; coach team members while monitoring and tracking customer requests to maintain project oversight; and provide excellent and timely customer service. Responsibilities include but are not limited to: researching hardware requests and providing specifications and recommendations for new and/or replacement technology; providing project documentation and presentations to management and customer leadership; updating and recommending on project changes; creating schedules and resource allocation plans for project deployment and overall project implementation. The incumbent will work closely with the SPC supervisor to identify staff development, key customer service skills, and train team members in both existing and new technology and about legislative business needs. The incumbent is expected to lead the day-to-day operations work, provide support for complex and difficult issues, adjust as needed in handling any issues, and communicate updates as they occur. Core business hours are 8:00 am to 5:00 pm, Monday through Friday, and the incumbent is expected to be available during core hours. However, the schedule may be adjusted as overtime on weekdays, weekends, and holidays is required during peak times of the year. Peak times generally fall within the legislative session which is January through September.

You will find additional information about the job in the Duty Statement .

Working Conditions

Working Conditions:

Performance of these duties requires the use of computers and mobile devices such as tablets and mobile phones. Cubicle workspace area in an office building and temperature controlled where there may be extended periods of sitting.

Some travel between offices located in the downtown Sacramento area that may require walking extended distances within several blocks several times a day. Some travel throughout California will be required by state vehicle or airplane is required.

Physical Demands:

Must be able to lift, move, carry, and push on a wheeled cart 50 pounds without accommodation.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SPECIALIST I

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-436174

Position #(s):
430-154-1402-121

Working Title:
INFORMATION TECHNOLOGY SPECIALIST I

Classification:
INFORMATION TECHNOLOGY SPECIALIST I $6,325.00 - $8,474.00 L
$6,955.00 - $9,319.00 M
$7,634.00 - $10,229.00 N

# of Positions:
1

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
The Office of Legislative Counsel (OLC) is a small civil service department whose mission is to provide responsive nonpartisan and confidential legal services and information technology support services to the California State Legislature and in support of the legislative process. This position is located in the heart of downtown Sacramento. The State of California provides excellent health benefits and retirement options, sick leave and vacation accrual, and paid state holidays. OLC employees are excluded from collective bargaining and, therefore, receive enhanced benefits and do not contribute fair share.

Special Requirements

Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.)

Employment Application (STD. 678):

Applications must be complete and include dates and hours worked; contact names and phone numbers of supervisors; and a description of the duties performed for each position held; reference to a resume (i.e., "See Resume") in place of a description of the duties performed will not be accepted.

School Transcripts:

When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 6/28/2024
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Office of Legislative Counsel
Attn: Hua Chu
925 L Street, Suite 900

Sacramento , CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Office of Legislative Counsel
Hua Chu
925 L Street, Suite 900

Sacramento , CA 95814

08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• School Transcripts

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• 5+ years of experience with Windows Operating System and Wintel hardware.
• 2+ years of experience with MacOS and iOS.
• 3+ years of experience working independently to resolve critical hardware and software issues.
• 5+ years of experience successfully supporting and performing in a team environment.
• 2+ years of experience as a team member on projects to develop requirements, create and execute test scripts, product documentation, and training materials to contribute to the success of project deliverables.
• 3+ years of experience supporting computer hardware such as desktop computers, laptops, tablets, smartphones, multi-function printers, monitors, projectors and other audio/visual technologies, and related peripherals.
• 5+ years of experience successfully supporting and performing in a team environment.
• Demonstrated proficiency with virtual machine technology and its various applications.
• Demonstrated proficiency with web technology including desktop browsers and mobile browsers.
• Demonstrated ability to exercise good judgement, act independently, solve critical and complex problems, and manage multiple competing priorities.

Benefits
All OLC employees are excluded from collective bargaining, and therefore, receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding. Additional information can be found on CalHR's website under California State Civil Service Employee Benefits Summary .

Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Hua Chu
(916) 341-8330
hua.chu@lc.ca.gov
Hiring Unit Contact:
Brian Sliman
(916) 341-8969
brian.sliman@lc.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Human Resources
(916) 341-8330
OLC.HumanResources@lc.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Your Expertise

• Knowledge of Microsoft Office/Office 365 products such as PowerPoint, Outlook, Word, Excel, Visio, Access and Teams.
• Knowledge of system specifications design, documentation, and implementation methodologies and techniques.
• Ability to assess situations to determine importance, urgency, and risks to projects and organization.
• Ability to develop decision making documents.
• Experience with desktop class operating systems such as Windows 11, Windows 10, and MacOS.
• Experience supporting mobile operating systems such as iOS and Android.
• Experience with mobile device management tools.
• Experience supporting computer related hardware such as desktop computers, laptops, tablets, smartphones, multi-function printers, monitors, projectors and other audio/visual equipment, and related peripherals.
• Experience working in a team environment as a lead and team member.
• Exceptional analytical and problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Excellent customer service, verbal, and written communication skills.
• Relentless and persistent commitment to quality of solutions and services provided to clients.
• Passion for technology and a desire to expand upon existing technical skills.

Your Responsibilities

• Provide on-site and remote support to VIP offices.
• Create troubleshooting methods and procedures for Customer Support Section and memorialize in knowledge management tool.
• Utilize an IT Service Management (ITSM) tool to document fulfillment of service requests and resolution of incidents.
• Lead small teams during deployments for various hardware and software projects.
• Create and maintain professional relationships with customer.
• Continuously learn new technology.
• Provide after-hours support as needed.

Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.