Intern, Program Manager, North America Customer Support (Spring 2025)

Consider before submitting an application:
This position is expected to start in-person around January 2025 and requires at least a 12 week committement. We ask for a minimum of 12 weeks, full-time and on-site, for most internships. Please consider before submitting an application.
International Students: If your work authorization is through CPT, please consult your school on your ability to work 40 hours per week before applying. You must be able to work 40 hours per week in-person. Many students will be limited to part-time during the academic year.
Tesla is seeking a dynamic problem solver to join our North America Support team. As Tesla continues to scale, the Program Manager will dive into critical challenges facing the Customer Support teams to drive a seamless ownership experience for customers and improve operational processes. You will analyze data, identify the root cause behind customer contacts, and break down silos to partner closely with cross-functional teams across Tesla to drive the business forward.



Responsibilities

• Develop new processes that streamline the ownership journey for customers and improve daily workflows for customer support agents

• Implement feedback mechanisms to gather insights from customers and incorporate improvements into Tesla standards

• Shadow and build relationships with customer support agents to understand the business and challenges in their day-to-day work

• Analyze data to identify business trends and common pain points for customers

• Work closely with stakeholders across Tesla and jointly drive projects to improve the Customer Support business

• Analyze market trends, customer behaviors, and industry best practices to identify opportunities to take the business to the next level

• Present proposals to improve the business to senior leaders across Tesla and adjust strategy based on feedback

Requirements

• Analytical mindset and courage to question the status quo - ability to ask structured questions and quantify impact if you recognize an opportunity to improve
• Relentless drive for excellence that stands out among peers, regardless of background

• First-principles thinking to find creative solutions to previously unsolvable problems

• Ability to influence and build relationships without authority, from front-line agents to executive leadership

• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team.

• Excellent verbal and written communication skills, capable of delivering professional presentations to senior-level managers, executive leadership and communicating with customers directly
• Undergraduate degree preferred but not required.

Compensation and Benefits
Benefits

As a full-time Tesla Intern, you will be eligible for:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans. Both have an option with a $0 payroll contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Medical Plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k), Employee Stock Purchase Plans, and other financial benefits
• Company Paid Basic Life, AD&D, and short-term disability insurance
• Employee Assistance Program
• Sick time after 90 days of employment and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Commuter benefits
• Employee discounts and perks program