INTERNAL OAG EMPLOYEES ONLY - Child Support | Regional Supervisor (Program Supervisor VI) | 24-0892 | CURRENT OAG EMPLOYEES ONLY

Job Description

CURRENT OAG EMPLOYEES ONLY

GENERAL DESCRIPTION

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve.

Assists the Regional Director in performing management and supervisory activities in the support, operation, and planning of the region. Provides advanced and supervisory consultative work; provides technical and managerial assistance to program staff. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

ESSENTIAL POSITION FUNCTIONS

Assists the Regional Director with various operational and strategic initiatives such as reviewing and evaluating regional organizational structure and operating procedures and performance, defining, clarifying, and monitoring program goals and objectives, and overseeing reporting and program monitoring

Supervises administrative support staff and oversees the effective and efficient operations of the office

Creates and facilitates various work groups to identify and implement improved methods of operation and/or special projects; follows up on effectiveness of implementation and performs data analysis

May serve as the Regional Ombudsman by addressing customer inquiries and concerns regarding the level of service provided; coordinates, documents, monitors, and tracks inquiries and responses to ensure customer service-related issues are addressed efficiently and effectively; develops and implements priorities and standards for an effective region-specific customer service program (internal/external) by monitoring and evaluating program effectiveness

Oversees the development and implementation of program guidelines, procedures, policies, rules and regulations, and monitors compliance

Oversees and participates in the development and implementation of new programs and initiatives

Performs related work as assigned

Maintains relevant knowledge necessary to perform essential job functions

Attends work regularly in compliance with agreed-upon work schedule

Ensures security and confidentiality of sensitive and/or protected information

Complies with all agency policies and procedures, including those pertaining to ethics and integrity



Qualifications:

MINIMUM QUALIFICATIONS

Education: Graduation from high school or equivalent

Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Child Support Program, management, customer service, or supervisory

Experience: Eight (8) additional years of full-time experience working in the following (or closely related) fields: Child Support Program, management, or supervisory

Knowledge in applying principles of organizational behavior and development, management, and human resources

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in handling multiple tasks, prioritizing, and meeting deadlines

Skill in analyzing problems and identifying effective solutions and effectively leading and motivating staff

Skill in developing and implementing operational plans and programs

Skill in mediation and negotiation

Skill in effective oral and written communication

Skill in exercising sound judgment and effective decision making

Ability to receive and respond positively to constructive feedback

Ability to work cooperatively with others in a professional office environment

Ability to provide excellent customer service

Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG workspace within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)

Ability to arrange for personal transportation for business-related travel

Ability to work more than 40 hours as needed and in compliance with the FLSA

Ability to lift and relocate 30 lbs.

Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS

Education: graduation from an accredited four-year college or university with a bachelor's degree

Education: graduation from an accredited graduate college or university with a master's degree in business administration (MBA) or related discipline

Experience: Management

Skills: in both the creation and use of macro applications, typing and word processing, use and application of EXCEL and Power Point programs, and SAS software

Other Language: Ability to proficiently read, write, and speak Spanish

TO APPLY

To apply for a job with the OAG, electronic applications can be submitted through either CAPPS Recruit or Work in Texas. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER