IT Analyst (KTLO for Desktop Governance & Compliance)

IT Analyst (Desktop Governance & Compliance Operations)
REMOTE (must live near Pensacola, FL; Vienna, VA; or San Diego, CA)
Hours: Monday - Friday, 8:00 am to 4:30 pm EST
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Enterprise Technology Services Analyst (Desktop Governance & Compliance Operations)

Desktop Governance & Compliance ensures that our wide-ranging end-user computing environment maintains operational efficiency and stability in a secure technical environment. We seek a highly skilled and motivated IT analyst with primary responsibilities supporting audit and risk compliance, governing new software, and rationalizing applications.

Key Responsibilities:
• Perform audit and risk management for the desktop platform, i.e., elevated workstation administrator access, restricted software, and desktop standards and policies.
• Evaluate requests for new and upgraded desktop and virtual software. Perform business and technical evaluations; validate against the asset inventory, technology, and regulatory standards.
• Collaborate with the Desktop Governance Board, Architecture Review Board, and other governing bodies regarding new technology.
• Evaluate data and perform qualitative and quantitative analysis using Microsoft Excel pivot tables and other tools and models; Present findings using presentation tools, Microsoft PowerPoint, Visio, Power BI, and similar reporting tools.
• Support Records Information Management and file plan maintenance.
• Support efforts to improve Unauthorized Software Control processes and reporting.
• Build effective relationships with team members, management, and key stakeholders.
• Recommend, develop, and maintain complete and accurate standard operating procedures.
• Support documentation of Standard Operating Procedures and records migration from SharePoint to Microsoft 365.
• Ensure compliance with the organization's Information Security and Enterprise Technology Service standards and best practices.
• Support the establishment of new processes to automate and streamline existing manual processes to improve efficiency.

Qualifications:
• Bachelor's degree in information technology, related field, or the equivalent combination of education, training, and experience.
• Working knowledge of asset management, MECM/SCCM platform, ServiceNow, MS Office suite, and other related tools and technologies.
• Strong communication and documentation skills in writing technical and end-user documentation.
• Experienced in supporting and facilitating risk and compliance audits, including progress tracking, status reporting, and the collection of artifacts.
• Strong organizational, planning, and time management skills with the ability to prioritize and execute.
• Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting.
• Experienced in project management and meeting facilitation.
• Strong communication and presentation skills when presenting findings, conclusions, and other information to various audiences.
• Experienced in guiding and mentoring others.
• Self-starter with a positive attitude and willingness to hit the ground running.
• Diplomatic in exchanging information and addressing sensitive issues.

Desired:
• CGRC Certification
• CompTIA Certification