IT MANAGER

Posting Details

Posting Details

Posting Number S12578P

Working Title IT MANAGER

Department Terry-Information Technology

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type External

Retirement Plan TRS or ORP

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday through Friday 8:00 am - 5:00 pm

Advertised Salary $80,000-$85,000+ Commensurate with Experience

Posting Date 08/26/2024

Open until filled No

Closing Date 08/30/2024

Proposed Starting Date 10/01/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title Information Technology Manager

FLSA Exempt

FTE 1.00

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

Position Summary

Manage Terry College infrastructure services including:

• Physical and Virtual Servers
• Directory Services Management
• Storage Management
• IT Security for On-Premises and Cloud Infrastructure
• Cloud Service (AWS and various) Management
• Cloud and On-Premises Backups and Restores software distribution and metering
• Problem, change, and availability management

Knowledge, Skills, Abilities and/or Competencies

• A strong ethic of customer service.
• Significant supervisory experience involving the management of technical personnel.
• Demonstrated skill in consensus management, including successful interactions with diverse groups both within and outside of IT.
• Additionally, significant project management experience is required in order to successfully complete projects.

Physical Demands

Working in a normal office environment..

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

Operations Management

• Supervise the design, maintenance, and configuration of all Terry servers and shared file systems.
• Manage the security of critical cloud and on-prem servers.
• Assure policy compliance for the handling and processing of all shared and NDA data.
• Manage OITs technical and process documentation.
• Manage and design multi-factor authentication compliance.
• Present complex technical objectives and plans to College leadership.
• Represent Terry to IT infrastructure and software suppliers.

Percentage of time 40 Duties/Responsibilities

Research and implement new technologies and configurations to enhance the service, support, and capabilities of Terry College

• Manage research computing and HPC access with GACRC.
• Design and migrate to a cost-effective hybrid infrastructure.
• Design and maintain authentication and authorization to cloud services like SalesForce.

Percentage of time 20 Duties/Responsibilities

Strategic/Operational Planning & Management

• Active participation in the creation of the strategic plan for OIT.
• Formulate storage and compute strategy for the College.
• Work with peers to plan student technology fee allocations including investments in new technology/services and refreshing existing technology infrastructure.

Percentage of time 10 Duties/Responsibilities

Supervision

• Provide work direction for the infrastructure team and opportunities for career development.
• Conduct performance evaluations and prepare training development plans
• Identifies and facilitates opportunities for collaboration between Service Desk, Teir 2, and Infrastructure Team.
• Identifies and coordinates security and disaster training exercises between teams.

Percentage of time 10 Duties/Responsibilities

Project Management

• Manage a portfolio of TCB technology projects for quality, schedule and budget.

Percentage of time 10 Duties/Responsibilities

Outreach

• Lead and or participate in IT committees, forums or councils supporting the continuous improvement of technology for the Terry College and the University of Georgia.

Percentage of time 5 Duties/Responsibilities

Other miscellaneous duties as needed

• Other duties as assigned by the IT Executive Director.

Percentage of time 5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Jim Metcalf

Recruitment Contact Email james.metcalf@uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, Indeed.com, Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource) (Open Ended Question)

Applicant Documents Required Documents

1. Cover Letter
2. Resume/CV
3. List of References with Contact Information

Optional Documents