IT Manager

Posting Details

Posting Details

Posting Number S12422P

Working Title IT Manager

Department EITS-Client Services

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website eits.uga.edu

Posting Type External

Retirement Plan TRS or ORP

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday - Friday, 8am - 5pm.

Advertised Salary Commensurate with Experience

Posting Date 07/24/2024

Open until filled Yes

Closing Date

Proposed Starting Date 09/02/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title Information Technology Manager

FLSA Exempt

FTE 1.00

Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Experience in managing client-facing IT services and/or IT support professionals.
• Modern desktop management, VDI and desktop-as-a-service solutions (DaaS) experience.
• Cloud cost management experience.
• Asset and Inventory Lifecycle Management experience
• Certifications in cloud platforms like AWS Certified Solutions Architect, Google Professional Cloud Architect, or Microsoft Certified: Azure Solutions Architect Expert.

Position Summary

The EITS Client Technology Services (CTS) team plays a critical role in providing development and technical support for hardware, software, and client-facing cloud services within our organization. As the IT Manager for Client Technology Services, you will lead a team of IT professionals while optimizing client-facing services for both internal EITS and cost-recovery clients. Your responsibilities will span from building strong client relationships, managing modern desktops, assets and cloud services to implementing effective service strategies and leading a team of dedicated IT professionals.

Knowledge, Skills, Abilities and/or Competencies

Strong Interpersonal Skills:

• Effective communication and relationship-building abilities.
• Ability to work with diverse stakeholders.

Critical Thinking and Problem-Solving:

• Analytical mindset to address complex challenges.
• Proactive problem-solving skills.

Financial Acumen:

• Understanding of financial implications related to cloud services.
• Ability to balance cost considerations with service quality.

Technical and Cloud Service Knowledge:

• Familiarity with virtual desktop infrastructure (VDI) cloud platforms (e.g., Azure Virtual Desktop Services).
• Familiarity with Microsoft Endpoint Manager (Intune), Autopilot, JAMF, Tanium, WEPA Cloud Campus Printing Solution, Active Directory and Azure Active Directory.
• Providing IT support in a physical and virtual desktop environment.

Management and Leadership Experience:

• Previous experience managing teams and driving results.
• Willingness to develop management and leadership skills in areas such as team development, emotional intelligence, conflict resolution and culture of service.

Physical Demands

• Normal office environment.
• Some lifting of computer equipment.

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

Leadership and Adaptability

Team Leadership:

• Lead and inspire a team of IT support professionals.
• Foster an environment of collaboration, trust, and continuous learning.

Adaptability:

• Manage rapidly changing organizational priorities.
• Stay informed about emerging technologies and industry trends.

Percentage of time 25 Duties/Responsibilities

Collaboration and Stakeholder Management

Internal and Cost-Recovery Client Relationships:

• Build and maintain strong relationships with internal stakeholders and cost-recovery clients.
• Understand their needs and align services accordingly.

Cross-Functional Collaboration:

• Work closely with other teams (e.g., Systems & Network Engineering, Finance, Business Services, InfoSec) to ensure stability and cost-effectiveness.
• Collaborate on projects and initiatives that impact client technology services.

Percentage of time 25 Duties/Responsibilities

Modern Desktop and Asset Management

Desktop Deployment and Maintenance:

• Oversee deployment, configuration and maintenance of desktop hardware and software for internal and cost-recovery clients.
• Oversee virtual desktop infrastructure (VDI) solutions and explore desktop-as-a-service (DaaS) solutions.
• Communicate changes to end-users and manage expectations during migrations and upgrades

Inventory Management:

• Build, maintain, and regularly update unit desktop and laptop inventory.
• Evaluate asset requirements and coordinate their acquisition

Asset Strategy:

• Develop comprehensive asset management strategy considering organizational goals, risk, compliance and cost-effectiveness.
• Create and implement policies for asst acquisition, maintenance and disposal.

Lifecycle Oversight:

• Plan and budget for asset acquisition.
• Manage procurement process for EITS Staff Refresh
• Ensure proper deployment and utilization
• Oversee maintenance, upgrades, and surplus of equipment

Percentage of time 20 Duties/Responsibilities

Cloud Service Management

Monitor and Manage Cloud Costs:

• Understand the billing and cost structures of cloud service providers (such as Azure and AWS).
• Identify trends and usage patterns to optimize cloud costs.
• Develop and implement strategies that balance cost savings with performance and scalability.

Financial Impact Assessment:

• Evaluate the financial impact of managed cloud services on the organization.
• Provide insights into cost-saving opportunities and potential risks.

Percentage of time 20 Duties/Responsibilities

Reporting and Analysis

Regular Reporting:

• Generate regular reports on asset management, cloud spending, cost recovery efforts, and optimization initiatives.
• Analyze cost data to identify areas for improvement.

Forecasting and Recommendations:

• Forecast future costs based on usage trends.
• Provide strategic recommendations to senior management for cost recovery rate development and cost optimization.
• Work closely with stakeholders to forecast future technology needs.
• Identify opportunities to reduce costs without compromising quality or efficiency.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Sarah Jones

Recruitment Contact Email swjones@uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents