Position Details

University of Colorado | Denver

Official Title: Information Technology Intermediate Professional

Working Title: IT Services Professional

FTE: Full Time 1 (100%) FTE

Salary Range: $64,819 - $71,642

Position #00823401- Requisition #33794

Join the University of Colorado Denver

About the University of Colorado - Denver

The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. For more information, visit ucdenver.edu.

Job Description

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

The IT Professional position at University of Colorado Business School is an entry-level role within the Information Technology Services department. This role primarily focuses on providing technical support and assistance to faculty, staff, and students within the business school. The IT Professional will play a crucial role in maintaining and troubleshooting IT systems, software, and hardware to ensure uninterrupted operations within the university environment.

IT Professional

• Provide frontline technical support to end-users via in-person, phone, email, and remote assistance channels.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot and resolve technical issues related to operating systems, applications, network connectivity, and other IT-related problems.
• Assist in the setup and support of audiovisual equipment for classrooms, meetings, and events.
• Collaborate with IT team members to deploy software updates, patches, and security fixes.
• Assist in scheduling AV support for events, meetings, and classes.
• Document technical procedures, troubleshooting steps, and resolutions for knowledge sharing and reference purposes.
• Provide guidance and assistance to users on IT policies, procedures, and best practices.
• Contribute to IT projects and initiatives aimed at enhancing the overall efficiency and effectiveness of IT services across the university.

Please note, this is not an exhaustive list of responsibilities and roles.

Conditions of Employment

• Occasional work during the evening and/or weekends may be required to support University events or address critical IT issues.
• Some Hybrid work may be available.
• Some lifting and physical activity may be required when setting up or moving computer equipment and peripherals.

As of 7/1/2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19 but is not required. COVID recommendations and information can be found at: https://www.ucdenver.edu/coronavirus.

Compensation and Benefits

The salary range (or hiring range) for this position has been established at the following levels $64,819 - $71,642.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is not eligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefit

Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by Jun 8, 2024 at 11:59:00 PM. Those who do not apply by this date may or may not be considered.

Required Application Materials:

To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A cover letter which specifically addresses the job requirements and outlines qualifications
• A current CV/resume
• List of three references (we will notify you prior to contacting both on and off-list references)

Questions should be directed to Olga Nurmat, Olga.Nurmat@ucdenver.edu.

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.

Diversity and Equity

The University will provide reasonable accommodation to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu.

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans. The University of Colorado is committed to diversity and equity in education and employment.

Qualifications

Qualifications you already possess (Minimum Qualifications)

• Bachelor's degree in information technology, Computer Science, or a related field preferred or substitution of experience.
• One (1) year of related professional experience in System Administration, Network Configuration, Software Installation, Troubleshooting, Customer Service, Technical Support."

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Preferred Qualification to possess (Preferred Qualifications)

• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Cisco Certified Entry Networking Technician)

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills with the ability to interact professionally with individuals at all levels.
• Strong technical skills in troubleshooting and supporting Windows and macOS operating systems.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Customer service-oriented mindset with a commitment to delivering high-quality support services.