IT Support Specialist

Akkodis is seeking an IT Support Specialist for a contract job with one of our direct clients based out in Los Angeles, CA (Onsite). The ideal candidate should have solid experience working with Active Directory, Networking, and Windows operating systems.

The rate may be negotiable based on experience, education, geographic location, and other factors.

Key Responsibilities:

• Provide prompt and professional technical support to faculty, staff, the dean, and executive team members.
• Assist in the setup, configuration, maintenance, and troubleshooting of Windows and Mac-based systems, including desktops, laptops, and peripheral devices.
• Support classroom technology, including AV equipment, and interactive whiteboards.
• Troubleshoot and resolve software and hardware issues, including operating systems, Microsoft Office, and other organizational applications.
• Manage user accounts and permissions within Active Directory.
• Conduct regular maintenance, updates, and repairs on computers and network equipment.
• Provide one-on-one and group training sessions to users on various software applications, including Microsoft Office and organizational tools.
• Document and track support requests and resolutions using the organizations ticketing system.
• Collaborate with other IT team members to implement new technologies and improve existing systems.
• Maintain a positive, service-oriented attitude while working under pressure and managing multiple tasks.

Qualifications:

Technical Skills:

• Strong knowledge of Windows operating systems and Microsoft Office Suite.
• Proficiency in troubleshooting hardware and software issues.
• Experience with Active Directory and network troubleshooting.
• Familiarity with Mac OS and related support.
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, etc.).

• Customer Service Skills: Excellent interpersonal and communication skills with a strong focus on customer satisfaction.
• Problem-Solving: Ability to diagnose, troubleshoot, and resolve complex technical issues.
• Training Skills: Experience in conducting user training sessions.
• Other Requirements: Ability to work independently and as part of a team, manage time effectively, and handle multiple priorities.

• Work Environment:

• Ability to lift and move computer equipment as needed.
• Flexibility to work occasional evenings or weekends based on organizational needs.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact Ashish Srivastava at 610 672 7454 or ashish.srivastava@ akkodisgroup.com.

Pay Details: $32.00 to $37.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.