IT Support Technician II

San Francisco, California

Employer: Experis
Industry: 
Salary: Competitive
Job type: Full-Time
Job Title: IT Support Technician II

Providing tier ii support to financial services companies is a "must have".
Specifically, investment management experience within financial services is preferred.

Client is seeking an IT Support Technician II to work in San Francisco, CA. (Hybrid - 2 days remote/3 days in office). This role will
provide day-to-day remote and on-site support. This position will require a candidate that will be the technical expert on all areas of end user system support.

Responsibilities:
  • Provide senior level workstation/laptop support
  • Ability to provide remote support for a professional hybrid work environment
  • Systematically resolve issues related to workstations and laptops
  • Escalate and support level 3 engineers to identify, troubleshoot, and resolve user problems
  • Provide exceptional customer service while being able to manage day-to-day IT operations, critical situations and communicate the urgency of all issues as appropriate
  • Document issues/problems and solutions for both IT team members and end users
  • Be available as on-call support as needed
Basic Qualifications:
  • 3-5 years relevant technical and functional experience in a hybrid Windows based environment
  • 3-5 years of experience supporting Windows and MacOS workstations, laptops, and virtual environments
  • 3-5 years of experience providing technical support in the financial industry a plus
  • Bachelor's degree in a relevant field required. Will consider 5-7 years of experience and/or certifications in lieu of degree
  • Ability to interface with all levelsofproductionand management Team
  • Strong diagnostic and troubleshooting skills to restore immediate use of systems
  • Strong documentation and communication skills
  • Strong diagnostic and troubleshooting skills to restore immediate use of systems
  • Strong documentation and communication skills
  • Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams
  • Windows 11, Outlook and Office 365 support and troubleshooting,SharePoint client end support
  • System build,deployment,and maintenance
  • Strong familiarity with desktop security products
  • Firm understanding of Active Directory Administration
  • Deep functional understanding of Lenovo Desktops and Laptops, MSFT Surface, iPhones, iPads
  • Familiarity with Microsoft Configuration Manager and Microsoft Endpoint Management
  • Experience with MDM systems such as MobileIron and Microsoft Intune
  • Experience with MFA solutions (e.g. RSA, MS Authenticator, Duo, etc.)
  • Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, identity and access)
  • Relevant Microsoft Windows certifications are desired but not required
Created: 2024-07-01
Reference: 313112
Country: United States
State: California
City: San Francisco
ZIP: 94130

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