IT Support Technician
San Dimas, California
Employer: Leidos Holding
Industry: Field Services
Salary: $68900.00 per year
Job type: Full-Time
Description
Leidos Corporate Group has an immediate opening for an IT Support Technician to join our CIO Services team. In this role, you will perform desktop support for end users at Leidos's customer locations.
Job Responsibilities:
Required Qualifications:
Desired Qualifications:
Pay Range: Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Leidos Corporate Group has an immediate opening for an IT Support Technician to join our CIO Services team. In this role, you will perform desktop support for end users at Leidos's customer locations.
Job Responsibilities:
- Support and maintain endpoints in a managed enterprise environment, including Windows 10/11, Mac, and Linux desktops.
- Responsible for providing remote and site service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
- Configuration and support of peripheral devices.
- Support and troubleshooting of common desktop applications to include, but not limited to: M365 Suite, McAfee/Trellix Drive Encryption), BIGIP VPN, PKI Smart Card middleware and hardware, endpoint backup software, OneDrive, and Teams.
- Provide local/remote support for hardware and software issues utilizing remote assist applications (Teams, BeyondTrust Remote Support - Bomgar, etc.).
- Document & follow processes, procedures, knowledge articles related to support environment. Ability to create reports and provide input to management and staff on issues.
- Lead technical teams to achieve day-to-day objectives (SLOs). Interface with management when issues arise and make decisions based on needs.
- Coaching and reviewing the work of technical staff.
- Deep understanding and ability to apply principles, theories, and concepts of technical domain with broad understanding of other related specialty areas.
Required Qualifications:
- Bachelor's degree and 4-8 years of IT Support experience. Additional years of relevant experience will be considered in lieu of a degree.
- Experience with providing enterprise remote desktop support, including troubleshooting of connectivity and common desktop applications (such as M365, Teams, Adobe Suite, Trellix/McAfee Endpoint Encryption, etc.).
- Experience with ServiceNow for tracking and reporting on tickets and trends.
- Familiarity with various Networking equipment and designing the layout and cabling of a network closet.
- US Citizenship is required and able to obtain a federal security clearance.
Desired Qualifications:
- Experience in supporting Linux, Mac OS, and iOS devices.
- Experience supporting Dell laptop and desktop PCs.
- CompTIA Security+. Network+, A+
- Microsoft Visio network documentation experience.
- Previous experience leading a team of technicians in day-to-day operations.
- MCP/MCSA/MCSE
Pay Range: Pay Range $68,900.00 - $124,550.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information, visit www.Leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here .
Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other person a l information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .
Commitment to Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Created: 2024-06-11
Reference: R-00135520
Country: United States
State: California
City: San Dimas
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