All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you'll contribute:

This position is responsible for supporting IT Support Technician issues. This position provides accurate and timely support services for end user devices. Working under direct supervision, this position is responsible to install and troubleshoot hardware, software, and network problems for the clients they support. May need to provide remote PC support and troubleshooting (on AHS-owned equipment.) Assists with evaluation and recommends vendor packages, and implements approved software

This is Lead technical position which has limited supervisory responsibility. Leads will provide accurate and timely support services for end user devices. Leads will have the technical knowledge as well as general personnel management skills. Leads will be able to assist staff with installing software, troubleshooting hardware, software, and network problems. Leads assist Management with evaluation and recommending vendor packages, and implements approved software. Consults with staff and/or management regarding end-user equipment problems or malfunctions and recommends solutions. Leads will assist with end-user training, and provides clear documentation. Leads will provide status reports, problem-resolution summaries, and inventory reports as required. Leads have limited supervisory responsibilities are: Directing staff on day-to-day technical activities, help coordinate, optimize and manage tickets, define or improve process, maintaining accurate inventory levels, and assist with team building and team cohesion. Leads will also assist management with reporting staff work performance. Leads will not be responsible for any personnel HR related activities.

The value you'll bring to the team:

• Lead out and manage other Desktop projects, as required. Identify roadblocks and make recommendations for completion of projects.

• Be able to assess end user devices at all entities to determine whether they meet the AIT standards. Make recommendations to the facility managers and/or directors as to what needs to be replaced.

• Direct, guide, and/or mentor Associate, Intermediate and Senior level IT Support Technicians, to improve teamwork, knowledge, and customer service. Provide assistance and share subject-matter expertise with team.

• Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems devices as requested by user

• Enter and update Servicedesk tickets required to monitor and track all work done in IT Support Technician support area. Follow and maintain necessary procedural documentation..

• Contributes to maintaining inventory and spare hardware, and related inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance

• Provide image builds and/or modifications to Lead IT Support Technician member or manager for validation.

• Maintain and manage inventory and spare hardware, and related inventory records. Track and report suspect items to manager.

• Stay abreast of the latest technology enhancements through continuous technical self-education and reading. Evaluate and report up technologies that may be deemed appropriate for the business. Provide ROI analysis, if warranted.

• Provide detailed descriptions within service desk tickets. Must include troubleshooting steps taken. Technicians may not transfer tickets to other teams without the specific steps taken to resolve the issue and the results.

• Completes assigned tasks and projects within the scheduled deadlines

• Work closely with inventory and purchasing processes to support needed projects.

• Supervises personnel needed to complete projects and delegates work effectively. Reports to the Regional Director or Facility Director/Manager (depending on location)

• Creates processes and procedures to improve workflow.

• Clearly communicates technical details to technical and non-technical audiences

• Setup, troubleshoot and support audio and video conferences with multiple locations.

• Demonstrates a clear understanding of the responsibility matrix of the AIT Enterprise teams and local facility.

Qualifications
The expertise and experiences you'll need to succeed :

• Internet Browsers

• Microsoft Office Suite (Outlook,Word,Excel,Powerpoint,Lync)

• All Current Microsoft Desktop Operating Systems

• Familiarity with Windows Active Directory & SMS

• Familiarity with Mobile Devices (iOS,Android/WP,Blackberry)

• Demonstrates advanced technical and problem-solving skills

• Working knowledge and experience with networking and server environments.

• Resolves complex technical issues independently

• Understands business operations and is able to resolve or make recommendations

• Knowledge of Active Directory, GPO's, and Workstation management software, as it relates to users & workstations

• Healthcare

• Enterprise exposure

EDUCATION AND EXPERIENCE REQUIRED:

• At least two years of experience as it pertains to device connectivity and PC/network troubleshooting.

• Experience in a large network and clinical environment preferred.

EDUCATION AND EXPERIENCE PREFERRED:

• Associates Degree in computer science or the equivalent of Technical Education

• 2-3 years' experience in the desktop environment, troubleshooting and maintaining computer systems in a corporate environment. Ability to learn systems with little or no documentation. Continuous learning of new systems, business processes, and concepts are a must.

PREFERRED:

• A+, Security, Network+, and Microsoft Certification: MTA

• MCSA or MCSA Windows 7 Solutions Associate, or at least one hardware warranty/parts certification (i.e. HP, Apple, Ricoh), within one year of position start date.

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