Junior DevOps Support Engineer

Insight Global is seeking a Junior DevOps engineer to join a company's team. This candidate typically handles troubleshooting scheduled process issues, documenting incidents and solutions, collaborating with senior engineers, and contributing to knowledge-based articles. They also help maintain system performance and ensure timely resolution of support tickets. The pay rate for the role is between $ 25 and $28 an hour, depending on the candidate's years of experience.

Day to Day-
- Work on net new tickets
- Work on solving Bugs
- Create proper documentation for each ticket or bug
- Work with leadership and other employees to resolve issues

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- Technical Knowledge: Basic understanding of operating systems and software applications (Powershell and SQL)
- Ability to troubleshoot and diagnose technical issues with a systematic approach.
- Communication Skills: Strong verbal and written communication skills to interact with u and document issues clearly.
- Customer Service: A customer-focused approach, with a willingness to assist u and address their needs effectively.
- Attention to Detail: Careful and accurate in handling technical issues and documenting information.

Nice to Have Skills & Experience

Experience with JAMS

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.