Technical Support Engineer
Grand Prairie, Texas
Employer: Safran
Industry: Architecture and systems engineering
Salary: Competitive
Job type: Full-Time
Entity
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Helicopter Engines is the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Operating worldwide, it employs 5,900 people and has more than 2,500 customers in 155 countries, and 21,000 engines in service.
Reference number
2024-145793
Job details
Domain
Production
Job field / Job profile
Architecture and systems engineering - Engineering methods and tools
Job title
Technical Support Engineer
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Summary of Job Purpose:
To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work.
Essential Duties and Responsibilities:
• Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.
• Maintains records of requests and the work accomplished to close the issue.
• Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
• Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
• Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
• Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
• Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
• May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
• Manages or participates in internal investigations as directed by Quality department and/or management.
• Travel required: 5-10%, including internationally.
Scopes and Accountabilities:
• Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.
Candidate skills & requirements
Required Competencies; Education / Knowledge / Skills and Abilities:
• Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
• Intermediate Level - Microsoft Office: Outlook, Word, Excel, PowerPoint,
• Knowledge and experience using AutoCAD or equivalent is preferred
• Ability to quickly learn and use internal systems such as SAP.
• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
• Experience in Aerospace is a plus.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job:
• The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee is frequently required to sit
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision
Annual salary
TBD
Job location
Job location
North America, United States, Texas
City (-ies)
Grand Prairie
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
First experience
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran is in the 1st place in the aerospace and defense industry in TIME magazine's "World's best companies 2023" ranking.
Safran Helicopter Engines is the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Operating worldwide, it employs 5,900 people and has more than 2,500 customers in 155 countries, and 21,000 engines in service.
Reference number
2024-145793
Job details
Domain
Production
Job field / Job profile
Architecture and systems engineering - Engineering methods and tools
Job title
Technical Support Engineer
Employment type
Permanent
Professional category
Professional, Engineer & Manager
Part time / Full time
Full-time
Job description
Summary of Job Purpose:
To provide technical support to the technicians in the Maintenance Center, MRO, LRUS, and New Production shops by solving day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work; thus allowing the technicians to remain focused on their work.
Essential Duties and Responsibilities:
• Reviews, accepts, or rejects requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments. Requires technical (mechanical) knowledge of Turbo shaft engines, FCU's/HMU's, and an understanding of SafranHE's technical documentation to ensure each request is processed in the appropriate manner to close the issue.
• Maintains records of requests and the work accomplished to close the issue.
• Identifies and takes the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
• Actively participates in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
• Participates in, and sometimes manages internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
• Coordinates problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians. Oversees when necessary the repairs and/or troubleshooting of complex problems concerning modules, complete engines, or isolated parts.
• Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
• May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
• Manages or participates in internal investigations as directed by Quality department and/or management.
• Travel required: 5-10%, including internationally.
Scopes and Accountabilities:
• Develops procedures; identifies problems; recommends solutions to fulfill project objectives, informing supervisor promptly. Recommends expenditures. Divulging of confidential and/or sensitive information could lead to damage to the reputation and/or competitive posture of the corporation.
Candidate skills & requirements
Required Competencies; Education / Knowledge / Skills and Abilities:
• Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
• Intermediate Level - Microsoft Office: Outlook, Word, Excel, PowerPoint,
• Knowledge and experience using AutoCAD or equivalent is preferred
• Ability to quickly learn and use internal systems such as SAP.
• Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
• Experience in Aerospace is a plus.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job:
• The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.
• The employee is frequently required to sit
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision
Annual salary
TBD
Job location
Job location
North America, United States, Texas
City (-ies)
Grand Prairie
Applicant criteria
Minimum education level achieved
Bachelor's Degree
Minimum experience level required
First experience
Created: 2024-10-03
Reference: 145793
Country: United States
State: Texas
City: Grand Prairie
ZIP: 75052
Similar jobs:
-
Intern Engineering Support - Maintenance/Traffic Ops Design
Texas Department of Transportation in Fort Worth, Texas💸 $19 per hour -
Cloud Support Engineer-Database
Amazon in Dallas, Texas -
Software Application Support Engineer - Retail Engineering
Apple in Austin, Texas -
Intern Engineering Support
Texas Department of Transportation in Amarillo, Texas -
Customer Technical Support Engineer
Siemens Energy in Houston, Texas -
Support Engineer 2
Experis in Irving, Texas -
Program Manager, Hardware Engineering Operations - Planning and Support
Apple in Austin, Texas -
Year-Round Intern Engineering Support - Design Division - Austin, TX
Texas Department of Transportation in Austin, Texas -
Critical Environment Support Engineer - Electrical / Microsoft
Insight Global in Irving, Texas -
Skype/TEAMS Support Engineer
Experis in Irving, Texas💸 $35 - $48 per hour -
Support Engineer, Global Maintenance Automation Platform (MAP)
Amazon in Austin, Texas -
Enterprise Technical Support Engineer
Apple in Austin, Texas -
Lead Splunk Engineer for Production Support
Infosys Limited Digital in Dallas, Texas -
LEAD ENGINEER - PRINCIPAL ENGINEER - Microwave/Radar Electronic Support Engineer
SWRI in San Antonio, Texas -
Production Support Engineer
Apex Systems in Plano, Texas -
Network Development Engineer, Operations, IT, \u0026 Support Engineering
Amazon in Austin, Texas -
Cyber and Information Security Engineering Support Intern - Information Technology Division
Texas Department of Transportation in Austin, Texas -
Systems Support Engineer
Insight Global in San Antonio, Texas -
Support Engineer
INTELLISWIFT INC in Plano, Texas💸 $48 per hour -
Fortinet FortiGate firewall / Cisco FirePower VPN Support Engineer - REMOTE
System One Holdings, LLC in Dallas, Texas