Production Support Engineer

About TSR:

TSR is a relationship-based, customer-focused IT and technical services staffing company.

For over 40 years TSR, Inc. and its wholly owned subsidiary, TSR Consulting Services, have prospered in the Information Technology staffing business, earning the respect of companies both large and small with well refined candidate screening, timely placement, and a real understanding of the right skill sets required by our clients.

Mission & Vision

We do not believe in building a vision around the company but building a company around our vision, which is simply;

Every employee's voice matters, their effort is appreciated, and their talent is rewarded.

We challenge each employee daily, to raise the bar on how we treat our consultants and candidates. For far too long in this industry, candidates have been ghosted, lied to, or placed at a client and then forgotten about. Each day our staff works tirelessly at qualifying and placing, top talent with our clients, in a compassionate and caring manner.

Not every candidate is a match for the job, but every candidate and consultant will be treated with respect and professionalism.

Production Support Engineer

Job Description

• Location: Irving, Texas
• Type: Contract
• Job #80609

Our client, a leading financial services company is hiring a Production Support Engineer on a long-term contract basis.
Job ID 80609

Work Location:
Irving, TX - Hybrid
Summary:
The ideal candidate is Production Support Engineer who is excited to drive change, reduce toil, and come up with strategic solutions to help improve application support activities across multiple regions. Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are being followed at all times to comply with audit and regulatory requirements.
Responsibilities:

• Work in a team of production support engineers and provide automation, toil reduction, and employ Site Reliability Engineering (SRE) principles
• Provide Level 2 Production Support on Risk Application used by Credit Risk and Market Risk.
• Work with different Risk reporting Teams which includes various reporting tools like Tableau or Cognos/Ad hoc queries to decode the complex queries and maintaining the data integrity in report outcomes.
• Perform Incident and Problem management including prioritization, root cause analysis and escalation/coordinate to appropriate groups.
• Improve production management process across multiple regions using tools such as: ITRS, AutoSys, AppDynamics, TruSight, Elk
• Perform root cause analysis, making recommendations to fix root causes, and hold post-mortems
• Provide Overnight/weekend or when required support for the applications on a rotational basis.

Required Skills:

• 3+ years of Level 2/3 Production Support with strong debugging and analytical skills
• 1+ years of experience supporting large financial services firm
• 3+ years Sybase, Oracle, unix shell scripting / SQL and writing scripts and database queries.
• 1+ years of experience using and setting up production management tools: Tools include ITRS, AutoSys, AppDynamics, TruSight, Elk
• 1+ years' experience monitoring batches and meeting SLAs
• Incident Management tools like ServiceNow
• Proficiency in dealing with complex technical issues in application, good working knowledge of infrastructure (NAS, SAN, Object Store) support.
• Good Analytical skills to understand and articulate issues to stakeholders, technology partners and management

Preferred Skills:

• Experience with MongoDB.
• Strong knowledge of Microsoft and Linux operating systems.
• Knowledge Core Java [beneficial], Perl [beneficial]
• Personally well organized and an excellent team player, Willingness to learn.

Education:
BS degree in computer science or related