Classification Title:

Learning Services Specialist

Job Description:

The University of Florida Lastinger Center for Learning's mission is to improve the quality of teaching, learning, and childcare. We research, develop, and scale equitable educational innovations for adults and children that put all learners on trajectories for lifelong success. Specifically, the Center targets kindergarten readiness, 3rd grade reading proficiency, and algebra proficiency as critical milestones in children's educational trajectory that are predictive of success in school and life. The Center works at the nexus of research, practice, and policy to develop sustainable systems that leverage educational technologies and improve the implementation of research-based practices. Housed in one of the nation's elite public research universities, the Center operates as a dynamic, entrepreneurial workplace focused on executing against UF's service mission to strengthen the human condition and improve the quality of life. The Lastinger Center is committed to attracting, hiring, and retaining a dynamic and diverse team.

Responsibilities:

Project Management

• Document and streamline existing processes and policies related to enrollment systems.
• Implement and configure new enrollment systems, collaborating with relevant stakeholders to ensure smooth integration into daily use.
• Collaborate with cross-functional teams to implement improvements in enrollment processes and systems, fostering a culture of continuous improvement.
• Interpret and analyze data to derive actionable insights, contributing to informed decisions and project planning.
• Contribute to the development and maintenance of user guides, manuals, and training materials for enrollment systems.
• Take a proactive role in problem-solving and troubleshooting system issues, translating user requirements and facilitating effective communication to technical team.
• Stay current on industry trends, best practices, and emerging technologies related to enrollment systems, evaluating and incorporating relevant advancements into daily use.
• Demonstrate adaptability and agility in responding to changing organizational needs and priorities related to enrollment processes and systems.

Learning Services: Enrollment

• Flamingo learning system user registration and enrollment.
• Track enrollment. Sections, modality, numbers, instructor, facilitators/coaches.
• Create pacing calendars for courses.
• Collect and organize rosters for Flamingo courses.
• Enroll Flamingo participants or send invitations to account creation and enrollment.
• Review late enrollment requests, determine placements, and enroll or coordinate with the support team to communicate the resolution of requests.
• Monitor and implement withdrawals
• Add instructors, facilitators, coaches, and assessors to Flamingo and their respective courses/groups.
• Leverage customer service experience to provide support and assistance to internal and external customers, addressing inquiries and concerns related to enrollment.
• Communicate with course users and state partners on enrollment needs.

Other Data Tracking and Reporting

• Track and verify course certifications for stipend distribution.
• Coordinate with project leads - to determine and coordinate other data needs.
• Researches, analyzes, and seeks resources for the resolution of issues that impede project progress.
• Track Mastery and withdrawal rates.
• Use Flamingo reports and data to create supporting documentation for contract deliverables and invoicing.
• Maintain and update enrollment, registration tracking and dashboards to include but not limited to sections, modalities, registration numbers, instructors, facilitators, and coaches.
• Utilize reporting tools to run and schedule reports, extracting pertinent data from systems to facilitate informed decision-making.

Other Duties as Assigned

Hybrid work location policy:

Lastinger Center for Learning supports and promotes a healthy work-life balance. To achieve this, the Lastinger Center offers a flexible, hybrid work schedule that aligns with the university's Flexibility in the Workplace Policy. Allowing employees to stagger arrival and departure times as necessary and to vary the number of workdays in the office so long as an employee's FTE commitment is fulfilled within the university workweek. This policy also allows for occasional, incidental remote work based on individual circumstances.

May travel for assigned business purpose minimally (1-2/quarter)

Expected Salary:

$55,000- $62,500

Minimum Requirements:

Bachelor's degree or an equivalent combination of education and experience.

Preferred Qualifications:
• Experience in Enrollment Management, Admissions, Registrar, Financial Aid, and/or Academic Advising
• Project and system implementation experience
• Experience in student information systems and CRM systems
• Experience in a customer service role
• Experience in coordinated services position
• Must demonstrate the ability to meet deadlines
• Strong communication skills required
• Ability to visualize project management to team members using digital methods
Special Instructions to Applicants:

In order to be considered, you must upload your cover letter and resume.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required:
No

Advertised: 11 Jun 2024 Eastern Daylight Time
Applications close: 25 Jun 2024 Eastern Daylight Time