Library Public Services Specialist I.

General Statement of Duties

Closing Date: This position closes on Tuesday, September 3, 2024.

Performs assigned duties proficiently for the Teen/Digital Media public service support area in a permanent part-time capacity; does related work as required.

Essential Duties

Henrico County Public Library is seeking Part-Time Public Service Specialists I in Teens, to support customer service at various locations. Currently, there are openings for a Part-Time Teen Specialist I at the Twin Hickory Area Library and a Part-Time Sunday Teen Specialist I at the Fairfield Area Library. This posting may also be used to fill additional Part-Time Public Service Specialist I Teen positions throughout the library system.

Primary assigned duties include:

• Responds accurately to patrons' needs and inquiries
• Demonstrates sound working knowledge of the principles and practices of library science
• Demonstrates sound working knowledge of the programming, resources and best practices for teen services area
• Demonstrates sound working knowledge of Library policies and procedures.
• Demonstrated experience with digital media content creation, programming for teens, computer instruction, and customer service is preferred.
• This position will assist in the delivery of quality library digital media programs and events such as 3D design, Adobe Creative Suite, and audio/visual workshops.
• This position will assist digital media users with their reference needs related to software and hardware within the library's digital media lab.
• Familiarity or aptitude with the Adobe Creative Suite, 3D printing, podcasting, scanning, photography, and digital media in general is helpful.
• Work is performed as assigned at locations Countywide with minimal direction from the supervisor and senior staff.

Essential Duties for the Public Services Specialist I level in Information Services:

• Proficiently performs the duties assigned to Teen/Digital Media including but not limited to responding to patrons' questions and needs, accurately entering and tracking patrons' questions in library database
• Provides support to Librarian for programs and activities in one service area
• Maintains current working knowledge of industry best practices, methods, techniques, equipment, etc.
• May facilitate "canned" programs and activities and assists with the planning or development of programs and activities as assigned
• May develop programs and activities under general supervision as assigned
• Provides basic patron assistance with providing accurate information related to material availability and may place holds for patrons as needed
• Accurately provides information in response to patrons' needs and inquiries and accurately enters and tracks patrons' questions in library database as required
• Assists with special projects as assigned
• Effectively collaborates with and assists Librarians and colleagues as assigned
• Assists with training Library Associates or volunteers
• Attends all scheduled meetings and required training and maintains all required certifications
• Performs other duties as assigned.