License & Permit Specialist II - IV

Job Description

Perform moderately complex (journey-level) to highly complex (senior-level) licensing and permitting work depending on level. Work involves coordinating the receipt and review of license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving licenses and permits. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions

1. Coordinates the receipt and review of license and permit applications, revisions, and renewals.

2. Reviews license and permit applications, payments, and technical data required for licenses and permits entered into appropriate computer applications, databases, and systems for accuracy and completeness.

3. Reviews records associated with license and permit applications, fee payments, and violations, and completes necessary forms to approve or deny license and permit applications.

4. Reviews applications for licenses and permits and ensures compliance with administrative codes, state statutes, and agency policies and procedures.

5. Issues licenses and permits, collects license and permit fees, and reimburses fees to denied applicants.

6. Evaluates and tracks applications and responses to notices of deficiency.

7. Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answers questions and explains licensing and permit codes; and supplies information regarding license and permit processing, policies, and procedures.

8. Edits notices, correspondence, memos, and reports related to license and permit activities and compliance.

9. Monitors license and permit applications, contract registrations, zoning, inspections, and other permits.

10. Interprets and communicates licensing and permitting requirements and other information applicable to various agency and statutory requirements.

11. Resolves customer service issues and problems.

12. May administer or oversee oral, written, or other tests to license and permit applicants.

13. May develop programmatic and administrative procedures for the review of license and permit applications.

14. May administer fee programs.

15. Performs related work as assigned.

Other Duties and Responsibilities

1. Participates in cross training with and relief duties of other staff.

2. Drives personal or agency vehicle to conduct agency business, including college and conference presentations, and attending training and meetings.

3. Participates in agency task teams, committees, and councils as needed.

4. Performs other duties as assigned and required to maintain departmental operations.



Qualifications:

Minimum Qualifications

1. High School Diploma or GED

2. Three (3) years' experience in a high volume customer service or general office administration environment.

3. Experience using a personal computer with Microsoft Office.

4. Graduation from a two-year college preferred.

5. Licensing or customer service experience in a governmental agency preferred.

MILITARY SPECIALTY CODES:

Army-None, Navy-YN,SN, Coast Guard-YN 360, Marine 0100,0102,01,0111,0170

Air Force-3AX1X1,3A,3M0X1

Additional Military Crosswalk information can be found at:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf

Knowledge, Skills & Abilities

1. Knowledge of office practices; of administrative and technical procedures; and of applicable policies, administrative codes, and statutes.

2. Skill in the use of standard office equipment, computers, and computer software.

3. Ability to respond to public inquiries in a timely manner; to implement administrative and technical procedures; to interpret applicable laws, rules, regulations, policies, and procedures; to communicate effectively.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; stand; climb stairs; sit; use hands to use or handle office tools and equipment, including telephone and computer; and reach with hands and arms. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include ability to adjust focus for work with computers and peripheral vision and depth perception for driving.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment is non-smoking. While performing the duties of this job, the employee is constantly exposed to computer and telephone equipment, telephone and printer noise, busy environment with many interruptions and is occasionally exposed to outside weather conditions. The noise level is usually moderate. Some travel will be required for outreach programs, meetings, and training.

Schedule

Work hours: Eight hours per day Monday through Friday. May be required to work additional hours including evenings or weekends.

How to Apply

The Texas Board of Architectural Examiners (TBAE) accepts applications only for posted vacancies. Submit one State of Texas Application for each position in which you are interested. Applications must be received by 5:00 pm on the closing date.

A resume submitted in lieu of a State of Texas Application will be rejected. A State of Texas Application with "see resume" within the summary of experience is considered incomplete and will be rejected.

Applications may be submitted in the following manner:

Submitted thru Central Accounting Payroll and Personnel System CAPPS:

CAPPS Careers

Submitted via the Texas Workforce Commission:

Workintexas.com

Mailed via U. S. Postal Service or delivered in person:

Texas Board of Architectural Examiners

Attn: Human Resources

505 E. Huntland Dr. #350

Austin, Texas 78752

Fax:

512-305-8900 Attn: Human Resources

Email:

Sabrina.Jones@tbae.texas.gov

Applications submitted via email or fax will be subject to a personal signature if called for an interview.

The Texas Board of Architectural Examiners is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, or disability in employment or in the provision of services. In compliance with the Americans with Disabilities Act, any requests for reasonable accommodation needed during the application process should be communicated by the applicant to Human Resources at (512) 305-8525.

Hearing impaired individuals may contact our office via Relay Texas at 1-800-735-2989 (TTY/TDD).

The selected applicant must show proof of eligibility to work in the U.S. in compliance with the Immigration Reform and Control Act. Proof of eligibility to work in the U.S. will be confirmed using E-Verify. All males who are age 18 through 25 and required to register with the Selective Service must present proof of registration or exemption from registration upon hire.

TBAE IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER