Manager, Apple Cloud Infrastructure SRE Program Management, Apple Services Engineering

Summary
Apple is seeking an experienced leader to join the Apple Service Engineering organization. You will lead a team of program managers who can thrive in a fast-paced workplace where drive and team collaboration are the keys to success. This is not just a task-based job, you are responsible for successful outcomes and delivery. Strong fundamentals are a requirement!
The Infrastructure SRE organization is responsible for ensuring our customers' perfect experience. You will partner with the SRE team to define, prioritize, plan, and deliver the project portfolio of technical, infrastructure, and system needs that make Apple, Apple. As a Senior Manager on the team, you'll be driving a large portfolio of programs in key domains such as Compute, Storage, and Traffic. We deploy end-to-end infrastructure environments so you will be on top of these initiatives, working closely on the domain roadmap, strategic priorities, hardware deployments, decommissions, complex system changes, tech refreshes, data migrations, service outage remediation as well as continually striving to scale and mature operations and operational standard methodologies. You will also be driving EPM resource prioritization and continuously helping to improve planning and execution processes.
ABOUT YOU: You feel a personal stake in the services you support and programs you define and lead. You have a deep well of positive energy and unbound passion. You hold yourself to (almost, but not quite) impossibly high standards. You have unshakable integrity. You're always asking why. You are as comfortable presenting to execs as you are with your nose in a burn-down chart. You have deep wisdom and judgment. You know what success looks like. You seek a dynamic fast-paced and complex environment that will help define and deliver the infrastructure, software, security, and system needs that make Apple, Apple. In addition, you will contribute to scaling, maturing operations, and standard methodologies.



Description
* The role requires you to build partner trust and persistently remove ambiguity by seeking to reduce complexity. This role is pivotal in developing a broad organizational perspective and requires the facilitation and execution of strategic decisions as well as having a pulse on what is happening in the industry. In addition, the role will support the development of process improvement and standard operating procedures, to achieve required maturity and effectiveness, all while leading and growing teams of extraordinary program managers.
* Systems within this scope are complex, so you will not only be expected to be able to readily understand complicated and subtle interdependencies but also to evaluate new requests and new information in light of how it affects or is affected by those systems. Being able to think on your feet is important, as is the ability to efficiently debate the validity of a given approach to any aspect of a project under your control. You have strong social and interpersonal skills.
* As a lead member of the Apple Cloud EPM team, you will be on a team that serves the passions and needs of tens of millions of customers in an increasingly security-conscious world, so we're looking for somebody who can be equally passionate!
* Key to your success will be the need to act as a problem solver on applicable domains, analyzing business risks, needs, and requirements, and participating and representing as the need arises in problem-solving and engineering discussions.

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