Manager, Technical Services

Manager, Technical Services - Information Resources

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we are looking for strategic thinkers who will help assure the security and compliance of UT Southwestern. With a career in our Information Technology department at UT Southwestern, you will be able to help with our mission to provide exceptional clinical care and create cutting-edge research programs as you grow your IT and security career. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a life-changing career!

Job Summary

UT Southwestern is in search of a Manager, Technical Services to join their team. This position will lead and manage a team of eight (8) IT analysts and provide guidance, mentorship, and performance evaluations to ensure team effectiveness and professional growth. Additional responsibilities include Epic systems management: Oversee the quarterly major upgrades and monthly special updates for the Epic EMR system; manage over 25 Epic environments, including but not limited to testing, development, and training environments; ensure seamless operation of Epic Printing and Epic MyChart functionalities; oversee the maintenance and management of Epic Interconnect/FHIR interfaces; ensure business continuity for Epic systems, including Epic Web Blob and Epic Satellite/Kuiper and manage Epic Hyperdrive and Hyperspace Classic environments.

Experience and Education

Minimum Requirements

• Bachelor's degree with major coursework in computer science, math, information systems, or other related field and six (6) years progressively responsible information technology experience; OR
• High school diploma or GED and eight (8) years progressively responsible and applicable information technology experience, required.
• Two (2) years in supervisory or managerial role, required.

Job Duties

• Manages Information Resources section, such as Network Services, Software Systems Programming, Computer Training, etc. following university policies and procedures and using effective management, communication, and customer service skills to develop and ensure effective program.
• Develops, revises, recommends, and interprets policies and procedures for section to ensure all applicable laws and governmental guidelines are followed and that employees are treated in equitable manner.
• Coordinates various projects and programs for section ensuring all tasks are completed by established deadlines and to ensure that quality customer service is provided for faculty and staff.
• Assists campus departments in assessing technical requirements that meet needs of their operation.
• Completes work specific to assigned section using appropriate technologies and communication skills.
• Supervises group of professional and/or administrative support employees.
• Performs other duties as assigned.

To learn more about the benefits UT Southwestern offers visit https://www.utsouthwestern.edu/employees/hr-resources/

For general COVID-19 information, applicants should visit https://www.utsouthwestern.edu/covid-19/work-on-campus/

This position is security-sensitive and subject to Texas Education Code •51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.