The individual will provide support to a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume.

Provide customer assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

USC/Greencard
Hybrid - 2 days a month in office
Pay $16/HR

Essential Job Functions

• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.

• Places outbound customer service or customer satisfaction calls, as required by client.

• Completes call guides; gathers and verifies required information.

• Attends telephone skills and program information training sessions; adheres to established levels of service.

• Adheres to established customer service and documentation standards within required time frames.

• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

• Performs clerical or administrative duties as assigned.

Basic Qualifications

• High school diploma or G.E.D.

• Zero or more years of customer service or other telephone experience

• Experience working with fax machines, computer software, and telephone technology