Office Support Specialist

All the benefits and perks you need for you and your family:

- Benefits from Day One

- Paid Days Off from Day One

- Student Loan Repayment Program

- Career Development

- Whole Person Wellbeing Resources

- Mental Health Resources and Support

- Pet Insurance*

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Days

The community you'll be caring for: AdventHealth New Smyrna

401 PALMETTO ST, New Smyrna Beach, 32168

The role you'll contribute:

Under the direction of the department manager, the Office Support Specialist is responsible for all scheduling and clerical duties within Oncology department. Essential duties include scheduling specialized procedures, making appointments for patients according to established department protocols, verifies insurance eligibility and benefits and re-verification applicable to patient's visit. Duties will also include providing excellent customer service via phone and in person, referring callers to the appropriate departments.

The value you'll bring to the team:

• Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership to offer continuous patient service and be available for all clinical partners' registration needs.
• Greets all customers (patients, guests, families, staff, physicians, vendors, etc.) in a compassionate and helpful manner while extending exemplary customer service and assistance as needed.
• Creates new patient packets of pertinent forms as required by the hospital and department.
• Performs eligibility and benefits verification and re-verification applicable to patient's visit.

Qualifications
The expertise and experiences you'll need to succeed :

• Minimum qualifications :
• High School diploma or equivalent
• One to two years of customer service/clerical experience in a medical office setting or one to two years of customer service experience in customer service setting

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