Operations Lead, Warranty Policy and Compliance

Full-time, career position in the Service Technical Operations department as an Operations Lead focusing on Warranty, Policy, and Compliance development. This position will be located in the Fremont, CA office and collaborating with a global team.

Responsibilities

• Research, develop, and implement comprehensive compliance programs to ensure global adherence to legal and regulatory requirements. Create policies, procedures, guidelines, and communications to promote a culture of compliance
• Conduct regular risk assessments to identify potential compliance risks. Develop and implement mitigation strategies to address identified risks and prevent potential violations
• Manage and investigate compliance incidents, breaches, and complaints. Ensure timely and accurate reporting to regulatory authorities as required
• Collaborate with legal, regulatory, and business partners to ensure compliance with all applicable laws and regulations. Provide guidance and support to internal stakeholders on compliance-related matters
• Maintain detailed records and reports of compliance activities, incidents, and audits. Generate compliance reports for management and regulatory authorities to demonstrate adherence to requirements
• Research and lead development of vehicle Warranties including collaborating with stakeholders and partners
• Lead discussions, including with senior leadership and executive teams, to formulate and implement policies, including documentation and communications to field partners

Requirements

• Bachelor's degree or equivalent professional experience and ability to travel up to 25% of the time
• Strong attention to detail, personal organization, collaboration, and time management with proven ability to work with minimal supervision
• Ability to manage tasks and information flow using collaboration software (such as JIRA, Wrike, SharePoint, and custom databases)
• Demonstrated experience with analytical decision-making such as conducting cost-benefit analyses
• Ability to be creative and open-minded in order to thrive in a fast-paced and challenging work environment with very tight deadlines while maintaining a positive attitude
• Experience working in the automotive world, especially within Operations or Program Management organizations, with a passion for the technology, electric vehicle, and automotive industries
• Comfortable working under ambiguous circumstances with a drive to provide structure to projects with no precedent

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$80,000 - $186,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.